Service Desk Agent (3 Years)
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Job Location:
Pretoria - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are recruiting for a Service Desk Agent role on a 3-year contract. The role will be based in Pretoria Gauteng.
Key responsibilities:
- Logging all relevant incident/service request detail on the call tracking system
- Providing first-level support through taking calls
- Handling the resulting incidents or service requests using the incident
- Reporting and request fulfilment processes.
- Allocating categorization and prioritization codes
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests they are able to
- Escalating incidents/service requests that they are unable to and resolve within agreed timescales keeping users informed of progress
- Follow up on customer satisfaction.
- Conduct customer satisfaction surveys.
- Diploma or equivalent qualification in ICT
- Minimum 2 years ICT experience
- Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
- A certification
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
