Position Summary:
We are focused on building a strong and scalable Loan Origination System (LOS) infrastructure to support operational efficiency compliance and growth. The ideal candidate will be a detail-oriented and proactive LOS Administrator to support and maintain our loan origination platforms primarily Quantum Reverse and ReverseVision. The ideal candidate will have hands-on experience administering reverse mortgage LOS systems or similar platforms and will work closely with internal teams and external vendors to ensure the systems meet business and regulatory needs.
Key Responsibilities:
- Administer and support day-to-day operations of Loan Origination Systems including Quantum Reverse and ReverseVision.
- Configure and maintain user roles permissions workflows and system settings to align with operational and compliance requirements.
- Work closely with business units to gather and implement system changes enhancements and process improvements.
- Support new feature implementations upgrades and integration efforts with internal and external systems such as document management CRM and pricing engines.
- Troubleshoot system issues manage tickets with vendors and ensure timely resolution.
- Maintain documentation related to system configurations workflows and change logs.
- Provide training and support to end users including loan officers processors and support staff.
- Collaborate with compliance and IT teams to ensure system settings align with regulatory requirements.
- Perform regular system audits and user access reviews.
- Contribute to UAT planning and execution for system changes or new functionality.
Qualifications :
Required:
- 3 years of experience working with Loan Origination Systems (LOS) preferably in the mortgage or reverse mortgage industry.
- Hands-on experience with Quantum Reverse and/or ReverseVision is strongly preferred.
- Strong understanding of loan origination workflows document handling and compliance considerations.
- Familiarity with user administration system configuration and LOS reporting tools.
- Excellent problem-solving and communication skills.
- Ability to work effectively with cross-functional teams including operations compliance and IT.
- Detail-oriented and able to manage multiple priorities in a fast-paced environment.
- Experience integrating LOS platforms with CRM pricing or document management systems.
Plus Skills and Experience:
- Basic understanding of APIs or automation tools related to LOS platforms.
- Prior experience supporting UAT or QA processes.
- Knowledge of reverse mortgage products and industry regulations.
- Strong customer service mindset and collaboration skills.
- Analytical and detail-oriented with a focus on quality and process improvement.
- Clear communicator both written and verbal.
- Proactive and self-motivated with strong follow-through.
Additional Information :
Remote Work :
Yes
Employment Type :
Full-time