Application Support Specialist - Learning & Development

Are you ready to discover the role of a Application Support Specialist - Learning & Development in Netcompany

As a Application Support Specialist - Learning & Development you will:

• Draft and maintain user manuals procedures and operational guidelines.
• Provide functional and technical support for Training User and Learner Management Systems.
• Create and update machine-readable files for training activities learner records and reports.
• Support course setup enrolment assessments and learner progress monitoring in MOODLE.
• Manage user accounts approvals and access rights.
• Deliver end-user support and allocate tickets via Service Desk within set SLAs.
• Perform data imports/exports and generate KPI reports for analysis and monitoring.
• Ensure accurate documentation and process updates.

Qualifications :

What would make you a fit for the role:

• University degree in IT or related field with 2 years of relevant experience
• Solid background in application support Service Desk or training management systems
• Proficiency with MOODLE LMS or similar platforms (user/learner management course administration reporting)
• Ability to create manage and import structured data (machine-readable files)
• Familiarity with Active Directory and account management
• Strong skills in MS Office (Word Excel PowerPoint)
• Knowledge of ticketing systems (incident/case/problem management)
• Minimum 2 years in web content management for educational/training systems
• Strong documentation abilities (manuals guidelines procedures)
• Excellent troubleshooting problem-solving and communication skills in English

Additional Information :

Being a part of the Netcompany team you will be provided with:

• The opportunity to work in a modern environment.
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

*Please submit your CV in English

All applications will be treated as strictly confidential.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

Yes

Employment Type :

Full-time