Trainee - 2nd level supporter in the field of Messaging (extended office time) (REF4572W)
Trainee - 2nd level supporter in the field of Messaging (extended office time) (REF4572W)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Working on the end user tickets. (Mostly Messaging and Citrix related.)
- Accurate precise work including pre- and post-documentation of each task
- Keeping SLAs by ensuring the quick handing of tickets.
- Starting escalation procedure in case of CBI high or Critical issues.
- Improving the knowledge base
- Cooperation with other resolver teams.
Qualifications :
- English and basic German language skills in written
- Extended office time coverage. (8-hour shifts covering 05:30-20:00)
- Work at least 100-140 hours in a month
- Commitment to at least 20-25 hours of work per week
- Active (or passive under 25) full-time student status for at least one year
Additional Information :
Advantage:
- Willingness to learn IT basics.
- Willingness to work in overlapping shifts.
- Student of faculty of IT or Engineering
- ITIL MS Office MS365
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Intern
Employment Type
Remote
Company Industry
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
