Automotive Service Advisor
Automotive Service Advisor
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$ 40000 - 75000
1 Vacancy
Job Description
Since 1929 our 3rdgeneration family-owned business continues to value and support the community we choose to call home. We believe in offering quality automotive products and services in a professional and friendly environment. Our knowledgeable factory-trained team is recognized for building relationships that last generations by providing a memorable customer-first experience.
Kolossos vision is to continue to be your automotive dealer and employer of choice. Our success will be driven by a values-based culture continuously striving to create a professional fun and rewarding environment while offering a world-class customer experience.
Compensation/Pay: $40000 to $75000 depending on experience. Base pay plus commission
Hours: are 7am-5:30 pm Monday thru Friday and every 3rd to 4th rotating Saturdays 8am- 12:30pm
Responsibilities
- Oversee service orders and flow of service department. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Work with warranty and labor ops
- Call into extended warranty for coverages and fleet companies
- Factory Training
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
