Member Information Representative

Ready to Love Where You Work

Cherryland Electric Cooperative is an employer of choice in Northern Michigan. Were renowned for our collaborative culture best-in-state reliability and deep community roots. If youre driven by hard work innovation and consider yourself an innately curious problem solver your future team is waiting for you at Cherryland. Our employees rise to the challenge of daily hard work brainstorming and tackling challenges head-on with a team of scrappy smart co-workers. Due to an internal promotion were now seeking a Member Information Representative to join our collaborative member services team!

Why Cherryland

• Amazing Team: Work with incredible colleagues who share a passion for the mission - To serve our members safely reliably and affordably.
• Top-notch Benefits: Enjoy a competitive wage and benefit plan including a matching 401k and a fully funded pension plan.
• We Believe Life Doesnt Begin or End With the Workday: We ask a lot of our employees on a daily basis and treat our work relationships as long-term investments. During a storm (literal or figurative) we all give 200% but we also enjoy the flexibility to meet our personal and family needs on a daily basis.

Position: Member Information Representative

What Youll Do (Generalized please see full job description):

As a Member Information Representative youll be the friendly face (and voice!) of Cherryland helping our members feel supported informed and valued. Whether youre answering questions problem solving or guiding someone through a service request youll have the opportunity to make a real impact every day. Heres a peek at your day-to-day might look like in this fast paced on-site role:

• Be the go-to expert for member inquiries-whether its billing service orders or account updates.
• Help members understand their energy usage and billing patterns with clarity and care.
• Use a variety of tech tools to communicate with members and keep things running smoothly (or greet them with a smile while helping them in-office).
• Process payments and assist with collections in a respectful solution-focused way.
• Handle member data with the highest level of confidentiality and professionalism.
• Stay curious- learn about our programs services and safety practices so you can best support the team and our members.
• Collaborate with your team to create a positive respectful and helpful experience for every member.

What Were Looking For (Summarized please read the full job description if this piques your interest):

Were searching for someone whos not just great at customer service-but thrives on making someones day better. If youre tech-savvy empathetic and love learning new things you might be just who we need!

• A warm professional communicator whos ready to tackle tough conversations with grace.
• A detail-oriented problem solver who enjoys helping others understand complex info.
• Youre comfortable using digital tools and excited to learn new systems.
• A cybersecurity-conscious team player who values data protection and privacy.
• Ideally youve got 2 years of customer service or call center experience (and maybe some college too!).
• Physically and mentally ready to handle a fast-paced desk-based role with lots of member interaction.

Ready to Join Us

If youre excited about this opportunity and believe youre a great fit we encourage you to apply! Become a part of Cherrylands mission-driven team and help us continue to serve our community with excellence. We cant wait to meet you! Please apply with both resume and cover letter and direct any questions to . Please do not apply via email to the above email address you must apply utilizing the application system.

Equal Opportunity Employer Statement

Cherryland Electric Cooperative is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. All employment decisions at Cherryland are based on business needs job requirements and individual qualifications without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other characteristic protected by law. We believe in fostering a diverse and inclusive workplace where all employees are valued and respected.

Cherryland Electric will run background checks on all potential employees upon acceptance of a position offer in conjunction with our employment policies.