Entry Level Scientific Support Representative
Entry Level Scientific Support Representative
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Position Summary:
We are seeking a motivated and detail-oriented Entry-Level Scientific Support Representative to join our growing team. This individual will provide product and technical support to customers in the scientific community. The ideal candidate will hold a degree in any area of science and possess a passion for problem-solving communication and delivering exceptional customer service. This is a 3.5 month contract to hire.
Responsibilities:
- Serve as the first point of contact for customer inquiries related to scientific products (e.g. reagents equipment lab supplies software etc.)
- Provide accurate and timely technical support via phone email or live chat
- Troubleshoot and resolve basic technical or product-related issues
- Document customer interactions and escalate complex issues to the appropriate internal teams
- Educate clients on product features usage and best practices
- Maintain up-to-date knowledge of products and services through training and collaboration with R&D and Sales teams
- Assist in the creation and review of support materials including FAQs manuals and help documents
- Contribute to continuous improvement efforts in support processes and customer satisfaction
$16 - $22 an hour
Required Experience:
Junior IC
Employment Type
Contract
Key Skills
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