People Services Team Lead
People Services Team Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Sponsorship:GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as onsite. This means the successful candidate is expected to report to the GM Philippines office on a full-time basis.
The Role
The VPP Team Leads primary objective is to support baseline agents in achieving performance goals emphasizing a fix it right the first time approach to enhance the overall customer experience. Additionally the VPP Team Lead plays a critical role in ensuring that business intelligence generated from VPP translates into successful sales.
What Youll Do
- Day-to-Day Operations: The VPP Team Lead oversees the daily operations of their team as defined by the VPP Business Unit.
- Operational Improvements: Recognizes and recommends operational enhancements to boost agent performance.
- Coaching and Counseling: Provides guidance coaching and counseling to team members.
- Performance Reviews: Conducts regular performance reviews to assess individual and team performance.
- Clear Communication: Achieves team results by effectively communicating job expectations.
- Additional Duties: Undertakes other tasks and responsibilities assigned by the leadership team.
Additional Job Description
Your Skills & Abilities (Required Qualifications)
- Strong Leadership Skills: The ideal candidate should demonstrate exceptional leadership abilities including the capacity to motivate and guide a team effectively. Experience in managing and mentoring team members is essential.
- Operational Expertise: Were looking for someone with a solid understanding of contact center operations. Familiarity with call handling customer service and performance metrics is crucial.
- College Degree: A bachelors degree from an accredited institution is preferred. It reflects the candidates commitment to education and provides a foundation for critical thinking and problem-solving.
- Ability to identify unique situations and escalate accordingly.
- Excellent customer service skills and basic computer competencies
- Willingness to work onsite on night shift
What Will Give You A Competitive Edge (Preferred Qualifications)
- Ability to multi-task in a busy environment and work independently or with other team members
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Employment Type
Full-Time
