RTA/MIS - Travel Collections
RTA/MIS - Travel Collections
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Nature Of the Account: Travel Outbound Collections
Start Date: 13-Oct
Type of Support: Non-voice
Work Arrangement: 100% Onsite (Quezon City)
Shift Schedule Restdays: Night Shift
Educational Requirement:
- Finished at least 2 years in college without back subject/s
Work Experience:
- At least 2 years exp as Real Time Analyst in a BPO setup
- Any domain
- Good communication skills
- Skills: Preferrably knowledgeable with PowerBI
Responsibilities:
- Real-time Monitoring: Continuously observe agent activity call volumes and queue levels using specialized software.
- Staffing Adjustments: Make necessary changes to agent schedules such as altering break times or shifting resources to maintain optimal staffing.
- Performance Evaluation: Monitor agent adherence to schedules and performance to identify any deviations or issues that could impact service levels.
- Problem Resolution: Identify and address real-time problems like system outages routing issues or unexpected spikes in volume.
Employment Type
Full Time
