Serbian Speaking Customer Advisor
Serbian Speaking Customer Advisor
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Job Description
Are you a fluent Serbian speaker with a knack for problem-solving and a passion for helping people We are hiring a Serbian-Speaking Customer Support Advisor to join our team in Sofia Bulgaria. This is a full-time on-site role where youll represent a global leader in the tobacco industry. You will be a key part of our dynamic international team providing excellent support and service.
Your Role
As a Customer Support Advisor you will be the main point of contact for our valued Serbian-speaking customers. Your mission is to provide outstanding support and ensure a seamless positive customer experience. While prior experience in a similar role is a plus it is not required as we offer comprehensive paid training to equip you with all the necessary skills to succeed.
Your daily tasks will include:
- Customer Interaction: Professionally handle incoming calls emails and live chat inquiries from Serbian-speaking customers.
- Problem Resolution: Effectively identify diagnose and resolve customer concerns questions and issues related to our products and services.
- Product Knowledge: Develop and maintain a thorough understanding of our product portfolio to provide accurate and relevant information.
- Documentation: Accurately log all customer interactions and resolutions in our customer relationship management (CRM) system.
- Team Collaboration: Work closely with team members and other departments to ensure efficient problem-solving and a consistent customer experience.
Candidate Requirements
We are looking for a great communicator with a customer-focused mindset.
- Fluent Serbian: You must have C2-level proficiency in Serbian (both written and spoken) to communicate clearly and professionally with customers.
- English Proficiency: A B2 level of English or higher is a must. You will be working in an international team where English is the primary language for internal communication and training.
- Eligibility to Work in Bulgaria: You must have EU citizenship or a valid legal work permit for Bulgaria.
- Communication Skills: You should be an excellent listener with a clear and professional communication style.
- Customer-Service Orientation: A genuine passion for helping people and a strong commitment to delivering outstanding service.
- Problem-Solving Abilities: Strong analytical skills and a proactive approach to resolving customer issues.
- On-site Availability: You must be able to work on-site in Sofia in a fully office-based setting.
What We Offer
We are committed to creating a supportive and rewarding environment for our employees.
- Competitive Salary: An attractive remuneration package that rewards your skills and dedication with opportunities for performance-based incentives.
- Comprehensive Benefits: Enjoy full health and life insurance from your first day of employment.
- Career Growth: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression.
- Relocation Support: For candidates applying from abroad we offer a full relocation package that includes covering your flight to Sofia and providing assistance with initial accommodation to help you settle in comfortably.
- Dynamic Work Environment: Be part of a vibrant multicultural and collaborative team in a modern office.
If you are a fluent Serbian speaker customer-focused and eager to build a career with a leading company in Sofia we encourage you to apply today.
Employment Type
Full Time
