Data Center Field Engineer

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services infrastructure and operating models to virtually any data center co-location space or customer on-premises facility and edge sites. Customers can now use the same AWS APIs tools and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician you will maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations across Americas.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
This is a customer-facing role that requires strong technical communication and problem-solving skills. Your activities will include (but not limited to):

Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
Installing/expanding/provisioning AWS infrastructure at the third-party premises data center and/or non-traditional environment
Troubleshooting network installations & configurations and performing network testing break/fix and/or decommissioning and solving complex problems
Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
Conduct day-to-day business both internally and with external customers
Required travel up to 30% on average. You will be required to travel between locations to install service and retrieve AWS equipment.
Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
May lead larger projects that require cross-functional alignment and support including large-DC installations global-reaching business initiatives and/or development of mechanisms to support growth to ensure compliance with global group standards.
May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
Most of all you will have a passion for technology along with a desire to be the best at your job every day!

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



- 4 years in data center operations or a similar technical environment2 years of hands-on experience with data center equipment and rack installation
- Basic knowledge of Linux servers networking fundamentals (Layer 1/Layer 2) and TCP/IP
- 2 Experience working in a program management capacity and/or leading large-scale complex projects

- Degree in a technical field or 4 years of relevant experience
- Experience in a customer-facing role with the proven ability to manage and effectively communicate expectations to clients
- Proven ability to troubleshoot complex IT problems and identify root causes
- Knowledge of power cooling cabling networking hardware inventory management and automation
- Proficiency in network operating systems (Cisco IOS NX-OS Junos)
- Industry server and network certifications (CompTIA CCNA/CCNP etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61700/year in our lowest geographic market up to $138100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.