Polish Speaking Customer Advisor
Polish Speaking Customer Advisor
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Job Description
Are you a fluent Polish speaker who loves helping people and is looking for a new career adventure in a sunny European city We are hiring a Polish-Speaking Customer Advisor to join our team in Lisbon. This is a full-time on-site role where youll provide outstanding support for one of the worlds most popular social media platforms.
The Project and Your Role
Youll be part of a dynamic multicultural team dedicated to providing top-notch customer support. Your mission is to help users with their questions and issues ensuring they have a smooth and positive experience on the platform. We provide comprehensive paid training to ensure you have all the skills you need to succeed so prior experience is not a must.
Your main responsibilities will include:
- Customer Support: You will respond to customer inquiries and issues via various channels like chat email and social media. You will address a wide range of topics from account access and technical issues to general questions.
- Problem Solving: You will investigate and resolve customer problems efficiently and effectively using your expertise and the resources provided to you.
- Maintain Customer Satisfaction: You will ensure every interaction is professional empathetic and results in a positive outcome for the customer.
- Documentation: You will accurately document all customer interactions and solutions in our internal systems.
- Team Collaboration: You will work closely with your team and other departments to find solutions and improve processes.
What Were Looking For
We are seeking a candidate who is a great communicator and a natural problem-solver.
- Native-level or Fluent Polish: You must have C2-level proficiency in Polish (written and spoken) to communicate effectively with customers.
- Good English Skills: You need at least a B2 level of English to communicate with your international team participate in training and understand company policies.
- Strong Communication Skills: You should be an excellent listener with a clear and professional communication style.
- Problem-Solving Skills: You should be a resourceful individual who can analyze problems and provide quick effective solutions.
- Empathy and Patience: You need to be patient empathetic and able to handle a variety of customer personalities and situations with a positive attitude.
- Adaptability: The ability to learn quickly and adapt to new software tools and processes is essential.
What We Offer
We believe in supporting our employees with a generous and comprehensive package.
- Competitive Salary: We provide a competitive salary that rewards your skills and hard work.
- Relocation Package: For candidates applying from abroad we offer a full relocation package that includes covering your flight to Lisbon and providing initial accommodation to help you get settled.
- Comprehensive Benefits: You will receive health and life insurance from your first day of employment.
- Career Growth: We are committed to your professional development and offer numerous opportunities for career progression.
- Lisbon Lifestyle: Enjoy an amazing work-life balance in a city known for its vibrant culture beautiful weather and incredible food.
This is a fantastic opportunity to start your career in the tech industry and work in a thriving multicultural environment. If youre ready for this new adventure in Lisbon apply today!
Employment Type
Full Time
