BPO Account/Process Trainer - Service Desk Financial
BPO Account/Process Trainer - Service Desk Financial
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Account/Process Trainer - Service Desk Financial (Clark) Onsite
Benefits:
- Quarterly performance bonuses
- Excellent career development opportunities and fast-track progression
- Support for a healthy work-life balance
- Free HMO and life insurance coverage for the employee and two dependents
- Located within the Central Business District area
- Certified as a great place to work
Responsibilities:
Training Needs Analysis:
- Accurately identify training requirements.
- Provide follow-up support on the floor to reinforce learning and enhance performance.
Curriculum and Course Design:
- Demonstrate comprehensive understanding of course development methodologies from start to finish.
Content Development:
- Show expertise in content creation and ensure the application of appropriate development methodologies.
Course Delivery:
- Utilize effective training techniques and methods for delivering sessions.
Research Methodology:
- Have basic knowledge of research principles to conduct research ethically and effectively with guidance.
Partnerships:
- Collaborate closely with various functions and stakeholders.
- Communicate effectively across different cultures with client teams.
People Management:
- Build and lead cross-cultural teams.
- Manage conflicts effectively.
Planning Organizing and Administrative Skills:
- Handle administrative tasks such as attendance tracking agent evaluations training feedback utilization reports scheduling and coordination with TIG/Facilities.
- Efficiently schedule training sessions optimizing available resources.
- Ensure training plans and delivery are completed on schedule.
- Identify opportunities to increase process and team efficiencies.
Requirements:
- Bachelors degree in any field
- Minimum of 4 years of total BPO experience with at least 2 years as a trainer within BPO or shared services
- Background or knowledge in Tech Support or Service Desk roles
- Excellent verbal and written communication skills
- Willing to work in shifting schedules in Clark
- Able to work onsite
Employment Type
Full Time
