Voice Process-English & Hindi
Voice Process-English & Hindi
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Designation: Call Center Executive (Voice Process-English & Hindi)
Location: Kasavanahalli Sarjapur Road Bangalore
6 days Work from Office
Shift timings: 9AM to 6.30PM
Required years of Experience: Fresher-1 years
Gender: Male
Keyskills: Excellent communications-English & Hindi
Please find the Job Description
Position Title: Executive Operations - Call Centre
Reports To: Call Centre Manager / Team Leader
Job Summary
We are seeking a motivated and customer-focused individual to join our team as a Call Centre this role you will handle inbound and/or outbound calls to assist customers resolve their inquiries and provide solutions to their needs. The ideal candidate will possess excellent communication skills problem-solving abilities and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Customer Support: Answer customer inquiries and resolve complaints professionally. Provide accurate information about products services or policies.
- Problem Solving: Identify and troubleshoot customer issues effectively. Escalate complex cases to appropriate departments as needed.
- Communication: Maintain a positive and empathetic tone during interactions. Ensure clarity and understanding in all conversations.
- Call Management: Handle a high volume of calls in a fast-paced environment. Follow up on customer queries to ensure resolution and satisfaction.
- Documentation: Record details of customer interactions issues and resolutions. Update customer accounts in the CRM system accurately.
- Sales/Promotions (if applicable): Promote and upsell company products or services to meet sales targets. Generate leads and follow up with potential customers.
- Compliance: Adhere to company policies and procedures. Ensure compliance with data protection and privacy regulations.
Qualifications and Skills:
Education: Bachelors degree preferred
Experience: Previous experience in customer service sales or a related field is an advantage.
Skills:
Strong communication and interpersonal skills.
Proficient in using computers CRM systems and basic software tools.
Multitasking and time-management abilities.
Problem-solving and conflict-resolution skills.
Employment Type
Full-Time
