Industry Relations Lead

Job Description

The Role

As part of GMs Collision team the Industry Relations Lead will serve as the subject matter expert (SME) at the intersection of GM and the broader Collision Industry. This position carries significant analytical responsibilities including evaluating business processes interpreting data trends and supporting strategic initiatives. This role plays a pivotal part in advancing GMs position within the repair ecosystem by delivering actionable insights informing strategy and identifying opportunities that connect GMs objectives with real-time industry dynamics. The Industry Relations Lead will complement other strategic roles focused on dealer engagement and network compliance by owning the GM Collision Industry connection and bridging insights trends and innovation across the ecosystem.

What Youll Do (Responsibilities)

• Build and manage relationships with key market players including insurance carriers information providers multi-shop operators and other 3rd party stakeholders.

• Analyze industry data and trends to develop market-driven programs aligned with GMs strategic goals.

• Develop and maintain dashboards and reports using Power BI and Excel to communicate insights to CCA and collision leadership.

• Serve as GMs industry-facing liaison and represent GM at forums working groups and industry events.

• Conduct competitive benchmarking and track emerging technologies relevant to collision repair.

• Support the GM Collision Repair Network program development and repair trend monitoring.

• Drive collaboration across internal teams to align industry insights with operational and strategic goals.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelors degree or equivalent experience.

• 3 years of experience in business analysis market intelligence or strategy within automotive insurance or collision repair industries.

• Strong analytical and market research skills with a strategic mindset.

• Proficiency in Excel Power BI Salesforce and other BI tools; SQL Tableau or Python a plus.

• Experience synthesizing large datasets into strategic recommendations.

• Excellent communication and relationship-building skills with internal and external stakeholders.

• Deep curiosity about insurance trends collision repair platforms and OE program strategy.

• Self-starter with strong organizational and project management skills.

• Up to 25% travel requirements

What Can Give You a Competitive Edge (Preferred Qualifications)

• Masters degree in Business Market Intelligence Data Analytics Automotive Technology or a related field.

• Understanding of collision repair program operations insurance claims ecosystems and the value proposition of OEM-certified repair networks.

• Familiarity with CCC Mitchell Audatex and other repair estimation or claims platforms.

• Experience managing certified shop networks (CRN/MSO/Independent).

• Strong knowledge of OEM repair standards and procedures.

• Proven ability to influence estimating and parts usage strategies within top insurers.

• Ability to align insurance partnerships with OEM parts usage and certification goals.

• Comfortable with KPIs like part utilization cycle time and shop throughput.

• Track record of building and optimizing incentive programs tied to OEM parts.

• Awareness of ADAS EV repair trends and certification standards.

• I-CAR Platinum Pro Level 3 (ability to obtain ).

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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