Officer: Client Experience Lvl3
Officer: Client Experience Lvl3
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mediclinic Limpopo Polokwane South Africa
Closing date: 21/08/2025
Number of positions: 1
Recruiter name: Mokalabata Maakomane
Reference number: 63121
Workplace Type:On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To evaluate and enhance clients and their families experience to improve health outcomes whilst building the brand of Mediclinic.
KEY RESPONSIBILITY AREAS
- Coordinate clients experience using client experience data to facilitate improvement initiatives
- Manage client compliments & complaints to ensure service improvement
- Assist with marketing and communication campaign initiatives to increase customer engagement and brand awareness
- Assist with & coordinate events that achieve the event goal and result in a successful and well-organised experience
- Provide relevant office administration functions
REQUIRED EDUCATION
ESSENTIAL EDUCATION:
Tertiary Education
DESIRED EDUCATION:
Diploma or Bachelors degree in human sciences (Majors in Communication Nursing Social Work or Psychology)
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:
2 years experience in service-oriented and human sciences environment/operations
DESIRED EXPERIENCE:
Experience in the healthcare and service industry
REQUIRED JOB SKILLS AND KNOWLEDGE
- Relevant Client Experience policies and procedures
- Patient Journey Principles
- Competent in the utilisation and application of all client experience-related administration and survey systems
- Budget and cost control principles
- Relevant computer software packages including Microsoft Office (Word Excel and PowerPoint)
- Knowledge and application of Mediclinic Marketing Strategies Policies and Procedures
All applicants will be considered with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
Required Experience:
Unclear Seniority
Employment Type
Full Time
