Gumtree Business Lead

Operational Management & Execution

• Execute business strategy and operational plans set by senior leadership
• Manage day-to-day operations across all Gumtree business functions
• Monitor and report on key business metrics and performance indicators
• Coordinate cross-functional activities to ensure alignment with business objectives
• Support budget management and resource optimization initiatives
• Provide regular operational updates to COO and CEO

Product & Engineering Coordination

• Coordinate product development activities and ensure delivery against roadmap
• Work with engineering teams to implement technical solutions and improvements
• Support product launch activities and feature rollouts
• Facilitate communication between product teams and other business functions
• Monitor product performance and user feedback to identify optimization opportunities
• Ensure technical projects align with business priorities and timelines

Customer Experience & Operations

• Ensure exceptional customer service across all touchpoints
• Oversee customer support operations and service level standards
• Develop customer retention and satisfaction improvement initiatives
• Manage trust and safety protocols to maintain platform integrity
• Drive operational efficiency and process optimization

Marketing & Growth Execution

• Execute marketing campaigns and initiatives aligned with brand strategy
• Coordinate digital marketing performance marketing and promotional activities
• Support user acquisition and retention programs
• Manage marketing operational activities and vendor relationships
• Monitor campaign performance and provide optimization recommendations
• Facilitate partnership activations and collaborative marketing efforts

Business Development Support

• Support business development initiatives and partnership opportunities
• Coordinate implementation of new revenue streams and business initiatives
• Assist with commercial negotiations and deal execution
• Manage operational aspects of partnerships and integrations
• Support market research and competitive analysis activities
• Coordinate new market or vertical expansion activities

Team Coordination & Management

• Coordinate activities across product engineering marketing and operations teams
• Facilitate cross-functional collaboration and communication
• Support team development and performance management
• Ensure operational alignment across all business functions
• Lead operational meetings and status reporting.
• Support change management and process improvement initiatives.

• Bachelors degree in business administration Operations Management Commerce or related field (essential).
• Postgraduate qualification such as MBA (advantageous).
• Training or certification in project management process improvement (e.g. Lean Six Sigma) or agile methodologies (advantageous).
• 7 Years experience in operational management or business leadership roles preferably within a digital marketplace e-commerce or technology-driven business.
• Proven track record of managing cross-functional teams across product engineering marketing and operations.
• Experience translating strategic objectives into executable operational plans.
• Demonstrated success in improving operational efficiency and driving process optimisation.
• Experience in budget management and resource allocation.
• Exposure to product development and technical project coordination.
• Strong background in customer experience management and trust & safety frameworks.
• Experience working closely with marketing and business development functions to deliver growth objectives

Skills and Competencies

• Strong operational leadership and cross-functional coordination skills.
• Excellent analytical and problem-solving ability with a data-driven approach to decision-making.
• Exceptional organisational and project management skills.
• Strong communication interpersonal and stakeholder management skills.
• Ability to work effectively in a fast-paced high-growth environment.
• Commercial acumen and understanding of digital marketplace dynamics.
• Proficiency in monitoring and interpreting KPIs and business performance metrics.
• Adaptability and resilience in the face of change and shifting priorities.
• Collaborative mindset with the ability to influence without direct authority