Country Manager
Country Manager
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
WHAT WE OFFER
The Country Manager - Vietnam is a dynamic and mission-driven leader who will lead and grow our Vietnam operations. The ideal candidate combines in-depth subject matter expertise in financial services AML compliance and back-office operations with a collaborative leadership style that aligns with Payretos agile performance-oriented culture. As our first leader in Ho Chi Minh you will drive operational excellence foster team development and uphold our values to deliver best-in-class services to our global clientele via strong coordination & collaboration with the related VPs of the Global Operations Headquarters in Makati (Philippines).
WHAT WOULD YOU DO
Operational Leadership
Professional Background
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
The Country Manager - Vietnam is a dynamic and mission-driven leader who will lead and grow our Vietnam operations. The ideal candidate combines in-depth subject matter expertise in financial services AML compliance and back-office operations with a collaborative leadership style that aligns with Payretos agile performance-oriented culture. As our first leader in Ho Chi Minh you will drive operational excellence foster team development and uphold our values to deliver best-in-class services to our global clientele via strong coordination & collaboration with the related VPs of the Global Operations Headquarters in Makati (Philippines).
WHAT WOULD YOU DO
Operational Leadership
- Manage and lead all aspects of Payretos operations in Vietnam. Payretos operation in Vietnam is an extension of the Global Operations Headquarters where best practices have already been developed.
- Ensure continuous improvement in service delivery quality and client satisfaction across all supported ventures.
- Ensure operational resiliency and stability.
- Maintain oversight of location budgets expenditures and cost forecasting in close coordination with the Finance Department in Makati.
- Strategically oversee infrastructure needs and procurement of necessary technologies and vendor services.
- Hire develop and retain high-performing talent appropriate to each ventures needs.
- Conduct regular 1:1s coaching and quarterly objective reviews.
- Foster an inclusive collaborative workplace culture that encourages learning pride and belonging.
- Actively resolve internal conflicts with empathy and fairness promoting team harmony.
- Suggest creative hiring processes to find the best talent for Payreto in Vietnam.
- Provide valuable insights into the Vietnamese workforce.
- Develop Vietnam operations members to be future leaders within Payreto.
- Stakeholder Management and Engagement (Internal and External)
- Find win-win solutions in handling internal/external client complaints and escalations in a timely manner.
- Collaborate with internal stakeholders to implement necessary adjustments in the behavior and performance of Vietnam operations.
- Maintain a good to high NPS (net promoter score) from all the clients supported by Vietnam Operations.
- Regularly communicate with internal stakeholders to better understand current and future needs that may generate additional revenue for Payreto.
- Implement and support Payretos non-compete strategy with financial service providers.
- Develop and optimize systems routines and workflows aligned with strategic goals.
- Ensure that the Vietnam location contributes to the overall business profitability and scalability.
- Contribute to the OKR (Objective Key Results) of Payreto.
- Be the go-to local expert on Payretos services tools client workflows and market needs.
- Assist ventures with client documentation process improvement market research and identifying industry best practices.
- Maintain a high level of detail orientation in task execution to ensure accurate high-quality outcomes.
Professional Background
- Minimum of 5 years experience in back-office operations within or supporting financial institutions or financial service providers.
- Proven track record of leading multiple operational teams in complex detail-oriented environments.
- Experience in an AML Compliance role either as an individual contributor or in a leadership role is a plus.
- Bachelors degree in Finance Accounting Economics Engineering Software Development or Data Science fields requiring structured analytical thinking and attention to detail.
- Strong in English Communication both written and spoken. International work or study experience is a strong plus.
- High in Cognitive/Comprehension Skills - must be able to understand complex concepts.
- Flexible and globally minded; able to adapt to international standards and work with global clients.
- Strong desire to lead with transparency and collaboration in an agile high-performance culture.
- Embodies a missionary manager mindset focused on purpose ownership and long-term value creation rather than short-term gain.
- Demonstrates high emotional intelligence curiosity and openness to personal growth in both hard and soft skills.
- Committed to learning and coaching others creating a feedback-driven work environment.
- Surprise Yourself: Embrace curiosity question assumptions and keep learning every day.
- Stand Together: Support your team maximize collaboration and go all-in for clients.
- Safe & Sound: Act with integrity remain grounded and foster mutual respect and trust.
- Understand the nuances of operating as a KPO service provider for financial serviceproviders.
- Deliver expert-level client support to enable our clients to focus on their core business operations.
- Maintain expert-level knowledge in compliance operational workflows and service excellence.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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