Student Support Officer (Part-time & Third-Party Contract)
Student Support Officer (Part-time & Third-Party Contract)
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Job Description
Overview:
RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe respected valued and treated as an equal in their place of study and staff are expected to share this commitment and contribute to a safer carrying out their role staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of Vietnam expects all staff members to comply with its Code of Conduct policies and procedures which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam
RMIT Vietnam is committed to excellence innovation and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 125th globally and 10th in Australia in QS World University Rankings 2026. To learn more about our rankings please check out our latest facts and figures here Reputation and rankings - RMIT University
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies please visit our website: role
Student Connect is the central student service area of the University providing a high volume of administrative and academic enrolment advice and support to all current students.
The Student Support Officer answers first-level general enquiries of current students and supports them in getting acclimated to services at RMIT Vietnam through face-to-face and telephone channels.
Reports to: Student Advisor
Key Accountabilities:
Perform Tier-1 customer service within the Student Connect service model serving as the first point of contact for students and their families through approved service channels.
Verify customers information and deliver university documentation to customers e.g. ID card transcripts etc.
Assist with campus tours for current students families when required.
Instruct students to use the self-service Student Connect Online Portal and other RMIT student systems e.g. enrolments timetable and learning management systems.
Follow the Student Connect process to classify enquiries and make necessary referrals to the Student Advisors or other services.
Manage customer data entry and document filings accurately and securely following the University compliance policy processes and guidelines.
Attend mandatory induction sessions knowledge health check and skill training required for the role.
Actively participate in regular team meetings and contribute ideas to enhance Student Connect service.
Support the delivery of student engagement activities.
Maintain confidentiality in line with RMITs Code of Conduct.
Other tasks as assigned by the line manager.
Key Selection Criteria
Current enrolment in an RMIT awardprogram
Proficiency in English communication with the ability to deliver services entirely in English.
Strong commitment to delivering excellent student services and support.
Effective communication skills and the ability to interact with students from diverse cultural backgrounds.
Ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment.
Strong organisational and time management skills.
Ability to display appropriate behaviours in line with the position as per the RMIT Behavioural Capability Framework & RMIT Values
Additional Information
Open Roles: 02 in Ha Noi Campus & 03 in Sai Gon Campus
Contract duration: From start date until 31 December 2025
Workload: 20 hours per week
Net salary: 65000 VND per hour
Private Insurance
English Proficiency
English is the language of teaching and communication at RMIT Vietnam. For this role the minimum requirement is IELTS General 6.5 (or equivalent Linguaskill 170).
To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.
To Apply
Please submit your CV cover letter qualifications ID and address your suitability for this position by clicking on the Apply button.
Important Notice
Applications must be submitted via personal email not RMIT student email.
Please ensure your application is submitted through our Workday system on the RMIT Careerspage. We do not accept applications through other means.
RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
For any questions or support feel free to reach out to our Talent Acquisition team at
#RMITVietnam
Applications Close:
5 thg.59 pmRMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students clients and members of the community. As an internationally recognised Australian university based in Asia RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
Unclear Seniority
Employment Type
Part-Time
Key Skills
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