IT Specialist
IT Specialist
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-08-2025
Job Description
WHAT WE OFFER
The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly resolving tickets and requests efficiently ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded performing IT-related ad-hoc tasks professionally and effectively provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines. They are also responsible for handling the IT infrastructure within the organization including the physical network such as LAN/WAN structured cabling servers business support systems and end-user support.
WHAT WILL YOU DO
Helpdesk
- Competitive Salary Packages
- Professional Development Opportunities
- Equipment Provided
- Opportunity for an indefinite contract
The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly resolving tickets and requests efficiently ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded performing IT-related ad-hoc tasks professionally and effectively provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines. They are also responsible for handling the IT infrastructure within the organization including the physical network such as LAN/WAN structured cabling servers business support systems and end-user support.
WHAT WILL YOU DO
Helpdesk
- Manage PC setup and deployment for new employees using standard hardware images and software.
- Assign users and computers to proper security groups and maintain security restrictions.
- Perform workstation hardware and software upgrades as required.
- Respond and resolve tickets requests and all issues raised to the IT team professionally and promptly ensuring SLA and commitments are met if not exceeded and providing timely updates to end-users if needed.
- Hardware support and configuration (i.e. Laptop Desktop Monitor Mouse Keyboard Printer etc.).
- Software support and configuration (i.e. Windows 10 Office 365 Google Workspace etc.)
- End-to-end onboarding support (i.e. hardware procurement configuration and inventory management account creation access management etc.)
- End-to-end offboarding support (i.e. hardware movement and inventory management access management etc.)
- Handles the installation configuration and administration of network routers access and distribution switches firewalls and access points.
- Handles the monitoring of bandwidth utilization network traffic and internet outages.
- Can perform daily system monitoring verify the integrity and availability of all networks server resources systems and key processes reviewing systems and application logs.
- Can perform all routine end-user computing or desktop support responsibilities such as desktop application troubleshooting software installations hardware setup and troubleshooting.
- Handles the basic IT Training and IT Security Information training to all end-users.
- Keeps records of all CCTV footage on a monthly basis.
- Maintains a sufficient inventory of company assets and ensures vendor compliance with company standards.
- Ensures that internet service providers (ISP) follow the company standards and business needs.
- Assists in maintaining the business continuity plan (BCP) and develops strategies to implement when unexpected problems affect operations.
- Bachelors degree in Information Technology Computer Science Information Systems and other related fields
- The ability to install configure and maintain multi-layer switches and routers
- Knowledge of Firewalls Ubiquity products (UDM pro PFSENSE and Fortinet)
- Strong knowledge of TCP/IP
- Knowledge of routing and routing protocol BGP
- Relevant experience with ESET or other antimalware solutions
- Intermediate to advance computer hardware and software troubleshooting
- Inventory Management knowledge
- Vendor Management knowledge
- Minimum of 3 years experience as an IT Associate
- Strong interpersonal communication skills
- Proven ability to work as part of a team also being self-directed andmotivated.
Required Experience:
Manager
Employment Type
Contract
Key Skills
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