Technology and Services Transformation Director – Infrastructure - Digital

We are seeking a strategic and delivery-focused Technology and Services Transformation Director to lead the development and execution of our technology transformation agenda. This is a unique opportunity to build and scale a new digital service offering within Turner & Townsend Digital with accountability for strategy delivery commercial performance and market positioning.

You will lead a multidisciplinary team across enterprise IT and operational technology domains with responsibilities akin to CIO-level leadership. The role blends strategic direction client engagement innovation internal capability development and business performance ownership.

Key Responsibilities

Service & Practice Development

• Build and scale new technology-led service offerings aligned to Turner & Townsends digital strategy.
• Define value propositions delivery models and go-to-market strategies in collaboration with Digital Capability Family Leads.
• Develop reusable assets frameworks and accelerators to enhance delivery efficiency and consistency.
• Shape the vision roadmap and commercial model for a new practice area that meets market demand and drives sustainable revenue growth.

Technology Strategy & Delivery

• Lead the delivery of complex technology programmes and portfolios across enterprise IT and operational technology.
• Drive innovation through the adoption of AI cloud-native platforms data analytics and intelligent automation.
• Oversee IT service performance ensuring alignment with business needs and continuous improvement.
• Apply structured methodologies (e.g. Agile ITIL Lean) to deliver transformation outcomes at scale.

Client & Industry Engagement

• Act as a trusted advisor to clients shaping digital transformation strategies and service models.
• Represent Turner & Townsend in industry forums conferences and thought leadership platforms.
• Lead market conditioning and business generation through strategic partnerships solution development and client engagement.

Capability & Team Leadership

• Grow Turner & Townsends internal technology capability and credibility.
• Lead and mentor multidisciplinary teams fostering a high-performance and inclusive culture.

Business Performance & Governance

• Own P&L responsibility for the service line including revenue growth margin improvement and cost control.
• Ensure robust governance risk management and compliance across all transformation initiatives.
• Contribute to strategic planning and executive leadership forums influencing the direction of Turner & Townsend Digital in the UK and global regions.

Qualifications :

Skills & Experience

• Proven experience in leading enterprise-wide technology and service transformation initiatives.
• Experience across a range of Turner & Townsends key sector areas including Infrastructure Defence Energy & Natural Resources and Government.
• Demonstrated success in building or scaling a new service line practice or capability area within a complex organisation.
• Strong understanding of IT service management digital platforms operational technology and emerging technologies (AI cloud data).
• Excellent stakeholder engagement and communication skills with experience influencing at C-suite and board levels.
• Strong commercial acumen with a track record of delivering revenue growth managing P&L and driving strategic business outcomes.

Qualifications 

• Degree in Technology Engineering Business or a related field (Masters preferred).
• Relevant certifications (e.g. ITIL PMP Agile TOGAF Prosci) are highly desirable.

Additional Information :

Our inspired people share our vision and mission. We provide a great place to work where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at  control responsibilities may be part of this role which are to be adhered to where applicable.

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SOX control responsibilities may be part of this role which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

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Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts are considered property of Turner & Townsend and are not subject to payment of agency order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend there must be a formal written agreement in place and the agency must be invited by the Recruitment Team to submit candidates for review.