EDRMS Product Owner

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

The closing date for applications is 26 August 2025. Interviews are expected to take place the 1st week of September.

Band 7: 47810 - 54710

Hours: 37.5 per week

Location: Base location either St Marys Hospital Parkhurst Road Newport Isle of WightPO30 5TG or Building 4000 Lakeside North Harbour Cosham Portsmouth PO6 3EN. Across site travel may be required the frequency will be agreed locally

Contract type:

Fixed term - 2 years

The Electronic Document and Records Management System (EDRMS) programme is a key enabler in our five-year digital strategy and a foundational step toward the successful rollout of the OneEPR (HIOW Acute Electronic Patient Record). 

Job purpose

As part of the Electronic Document and Records Management System (EDRMS) programme this role will contribute to improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a senior member of the Digital Service within the Electronic Patient Record (EPR) function.

The EDRMS programme is a key enabler in our five-year digital strategy and a foundational step toward the successful rollout of the OneEPR (HIOW Acute Electronic Patient Record).

Job summary

1. Product management of patient facing IT products and managing the product(s) backlog
2. Stakeholder and Supplier Management within the context of Agile Software Development
3. Maintaining Software User & Management Forums
4. Represent the user within user stories at sprint planning sessions and fulfilment of the sprint done statement
5. Understand the product category to a subject matter expert level
6. Promote the products at various local regional and national forums
7. Ensure all relevant product documentation is maintained e.g. release notes clinical safety change management communication notifications

IT Product Owners are responsible for internal software applications and their Agile delivery in the Trust. Post holders play a key role in software implementations migrations upgrades providing technical guidance and IT services to users and project teams. Post holders are also required to engage fully with stakeholders Trust staff and third-party suppliers where applicable to ensure services are delivered in a timely fashion to meet the requirements of the clinical and corporate business staff.

Specifically Product Owners are required to:

1. Manage and lead Software User & Management Forums
2. Represent users within user stories at sprint planning sessions and sprint done statements
3. Be subject matter experts for the products they are responsible for
4. Ensure all relevant product lite documentation is maintained (e.g. release notes clinical safety change management and communications notifications)
5. Act as representatives for their products at local regional and national forums

This role will focus on the delivery implementation and development of a portfolio of IT Products that support engagement with our patients including appointment bookings personal healthcare records and video consultations.  

1. Acting as the go-between between software developers and various application users and owners to interpret the business needs. Presenting the business needs in a modelling language so that software developers can visualise the design of a system.
2. Filter and translate differing requirements from users owners and developers into a single consistent vision whilst managing various complex situations and demands on future software releases.
3. Management of customer requirements through the defined Software Development Release Management process from scoping development test to release. Maintaining strong internal governance in the software release strategy for all internal products. 
4. Actively managing Low-Code application platforms to enhance product development or prototypes.
5. Development of co-design co-experience environments to enhance the application experience for staff and patients.
6. Act as the subject matter expert (product owner) representing the needs of both the IT department and the Trust users when talking to software developers. The product manager will work with the stakeholders to obtain information and to verify decisions and strategies.
7. Plan and coordinate software development for multiple features of varying complexities. Engagement and communication with all relevant stakeholders and management of any associated risks.
8. Identify opportunities that can improve efficiency of both clinical and administration processes.
9. During testing and release phases this post holds the responsibility of planning the early life support software troubleshooting issues software bug recording and management to resolution.
10. Membership of appropriate IT project steering committees and be involved in the design phase of any new IT software development projects offering expert advice and recommendations.
11. Creation of the system design and functional specifications for all in-house development projects.
12. Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.
13. Continuous Business Engagement to understand the application user needs and ensure development aligned to Trust Strategy and NHS long term plan.
14. Adoption of Clinical Risk Management policy across all in-house software applications.
15. Contribute to the IT Departments on-call rota and if required maintain required skills experience and resource levels allowing for hospital digital 24/7 services.

Key Responsibilities

Communication and Working Relationships

The post holder will be providing and receiving complex sensitive or contentious information where persuasive motivational negotiating training empathic or re-assurance skills are required. This may be because agreement or cooperation is required or because there are barriers to understanding and/or providing and receiving highly complex information.

Analytical and Judgement

Judgements involving complex facts or situations which require the analysis interpretation and comparison of a range of options.

Planning and organising

Planning and organisation of a broad range of complex activities or programmes some of which are ongoing which require the formulation and adjustment of plans or strategies.

Physical Skills

The post requires highly developed physical skills where a high degree of precision or speed and high levels of hand eye and sensory co-ordination are essential.

Patient Client Care

Provides general non-clinical advice information guidance or ancillary services directly to patients clients relatives or carers.

Policy and Service Development

The post holder is responsible for a range of policy implementation and policy or service development for a directorate or equivalent.

Financial Management

The post holder will monitor and/or contributes to the drawing up of department/service budgets or financial initiatives.

Management/Leadership

The post holder provides advice or demonstrates own activities or workplace routines to new or less experienced employees in own work area.

Information Resources

The post holder is responsible for the operation of one or more information systems for several services where this is the major job responsibility.

Freedom to Act

The post holder is guided by general health organisational or broad occupational policies but in most situations the post holder will need to establish the way in which these should be interpreted.

Physical effort

A combination of sitting standing and walking with little requirement for physical effort. There may be a requirement to exert light physical effort for short periods.

Mental effort

There is a frequent requirement for prolonged concentration or there is an occasional requirement for intense concentration.

Emotional Effort

Occasional exposure to distressing or emotional circumstances or frequent indirect exposure to distressing or emotional circumstances or occasional indirect exposure to highly distressing or highly emotional circumstances.

Working conditions

Exposure to unpleasant working conditions or hazards is rare.

For the Person Specification and gow criteria will be assessed - please read the full job description.

Application

Experience

• Significant experience managing Digital & IT and at a senior level preferably in the public sector
• Successful implementation of significant change both technical and organisational in a complex setting.
• Considerable experience of developing and implementing digital roadmaps and plans IT development

• Experience of working at senior management level in a large complex organisation (in or outside the NHS) leading on digital IT and information services.
• Experience of successfully operating in and delivering priorities in a partnership environment.

Knowledge

• Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to ICT-illiterate.
• Excellent verbal/written communication skills you must be a strong communicator.
• Good presentation and negotiation skills to produce and present formal proposals and get proposals accepted.
• Excellent planning and time-management skills.
• Good negotiating and relationship-building skills to gain maximum benefit for customers from software suppliers and internal IT providers.
• Strong leadership
• Ability to manage multiple complex problems in sometime stressful environments.
• Able to set clear and appropriate priorities for self and others to meet overall goals.
• Good technical awareness to understand and resolve technical problems.
• Good knowledge of data protection and information security/governance issues.
• Strong analytical and problem-solving skills

Personal Qualities

• Service-orientated customer-focused.
• Self-motivated enthusiastic and confident.
• Methodical logical and numerate.
• Patient and flexible able to operate as part of a team accepting others opinions as being as valid as her/his own.
• Mobility clean driving license and access to a vehicle essential
• Ability to travel across sites training courses and conferences
• Flexible approach to work outside normal office hours when and if the need arises.

Please read the full job description for more details.