Visitor Services Team Leader
Visitor Services Team Leader
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
1 month contract with a Local Authority
Job Summary:
We are seeking an experienced Visitor Services Team Leader to supervise and manage front-of-house operations in a busy customer-facing environment.
This is a temporary full-time position covering sickness absence for a period of 4 weeks starting on 1st September 2025.
The successful candidate will oversee day-to-day activities across reception retail admissions and customer bookings ensuring excellent service delivery and operational efficiency.
Key Duties/Accountabilities (Sample):
Supervise train and support front-of-house staff ensuring high standards of customer service and effective staff rotas.
Manage reception shop admissions and booking systems.
Handle and reconcile cash manage petty cash and prepare bank lodgements in line with financial procedures.
Act as the first point of contact for customer complaints ensuring these are managed in line with organisational policy.
Maintain and order stock process invoices and liaise with suppliers for retail operations.
Ensure public areas are kept clean and safe carrying out routine health and safety checks.
Analyse customer data and provide insights and recommendations to improve service and increase customer spend.
Coordinate regular stock checks and maintain accurate inventory records.
Oversee the presentation and functionality of merchandise displays.
Support administrative tasks such as data entry photocopying and document management.
Deliver effective communication of key business information to team members.
Participate in recruitment training and staff development processes.
Comply with all health & safety safeguarding and equal opportunities policies.
Skills/Experience:
Retail operations (cash handling purchasing reconciliation merchandising stock control).
Supervising staff in a customer-facing environment.
Managing health & safety compliance and administrative tasks.
Minimum 2 years relevant experience in all of the above areas.
Leadership and team management.
Excellent customer care and conflict resolution.
Strong organisational and time-management skills.
Proficient in standard office software and booking/finance systems.
High attention to detail and numerical accuracy.
Ability to work independently and under pressure.
Strong written and verbal communication.
Additional Information:
The closing date: 26/08/2025.
Retail operations (cash handling, purchasing, reconciliation, merchandising, stock control). Supervising staff in a customer-facing environment. Managing health & safety compliance and administrative tasks. Minimum 2 years relevant experience in all of the above areas. Leadership and team management. Excellent customer care and conflict resolution. Strong organisational and time-management skills. Proficient in standard office software and booking/finance systems. High attention to detail and numerical accuracy. Ability to work independently and under pressure. Strong written and verbal communication.
Employment Type
Full Time
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