Call Center Trainer
Call Center Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our TEAM while working at the comfort of your home!
CALL CENTER TRAINER
Job Description:
- Develop a schedule to assess training needs
- Conduct employee surveys and interviews
- Consult with other trainers managers and leadership
- Track and compile collected data
- Conceptualize training materials based on data and research
- Communicate training needs and online resources
- Create training strategies initiatives and materials
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Conduct training through new materials
- Review employee performance and learning
- Perform other duties as assigned
Qualifications:
- Bachelors degree in education business human resources information technology or related field
- Two (2) years previous experience as a trainer corporate training specialist or related position
- Proficient computer skills Microsoft Office Suite (Word PowerPoint Outlook and Excel) and instructional software
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Strict adherence to company philosophy/mission statement/sales goals
- Strong project management skills with the ability to supervise multiple projects
- Good interpersonal skills and communication with all levels of management
- Organized and able to create multiple timelines
- Able to multitask prioritize and manage time efficiently
- Excellent leadership team building and management skills
- Excellent verbal and written communication skills
- Able to analyze problems and strategize for better solutions
Equipment:
- Hardware: Laptop/Desktop
- Headset: an A4tech or Jabra computer headset with noise-cancelling feature
- Connectivity: Minimum of 10 Mbps
- Software: Microsoft Office & PDF reader Anydesk Gdrive Skype
So why join us
- Permanent work-from-home
- Full Time and Long Term Employment
- Basic Salary Government Mandated Benefits
- Internet allowance Bonuses and other incentives
- Salary will be based on: Skills Attitude Performance Attendance
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Training: less than a month
WE LOOK FORWARD TO MEETING YOU!
Employment Type
Full-Time
