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Job Location drjobs

Phoenix - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

CORPORATION COMMISSION

The Arizona Corporation Commission (ACC) is one of the most unique state agencies in Arizona and one of only 13 public utility commissions in the country where commissioners are elected. Established by the Arizona Constitution the ACC is a medium-sized agency with offices in Phoenix and Tucson. Our mission is diversespanning utility rate making; securities registration and enforcement; rail and pipeline safety; and corporate business filingsand we boast an average employment tenure of nearly 10 years. Learn more by visiting .

Customer Service Rep 2 - Call Center

Job Location:

Address: Address: 1300 W Washington Phoenix AZ

Posting Details:

Hourly Rate: 15.75

Grade: 15

Job Summary:

The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.

Job Duties:

You will respond to telephone inquiries regarding the submission examination and filing of corporation and limited liability company documents by providing information and conducting research of the public records maintained by the Corporations Division. This includes making corrections to the database as needed through research and extensive customer interaction. You will also participate in cross-training with other sections including examination and processing of these documents in accordance with Titles 10 and 29 of the Arizona Revised Statutes.

Knowledge Skills & Abilities (KSAs):

Proficiency working in a high-volume inbound call center with the ability to handle 70 calls daily
Mastery of effective and efficient customer service techniques
Excellent listening oral written and interpersonal communication skills
Exceptional interpersonal skills
Research and problem-solving skills
Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) Arizona Revised Statutes
Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
Skilled in operating multiple web and system PC applications
Ability to interact positively with customers and coworkers
Excellent attention to detail and accuracy
Ability to work effectively in various situations in a fast-paced environment

Selective Preference(s):

N/A

Pre-Employment Requirements:

Any offer of employment is contingent upon successful completion of an employment/reference check and confirmation of any degrees/certifications.
A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process and as a condition of employment to divest themselves of any prohibited interests.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

- Excellent comprehensive benefits including a top-ranked retirement plan low-cost health coverage supplemental policies such as vision and short-term disability and generous paid vacation and sick leave programs
- Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer
- Interesting challenging work in a public sector environment with the chance to make a real difference in our state
- We are an Equal Employment Opportunity agency and a recognized Arizona Veteran Supportive Employer.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by the State of Arizona please visit our benefits page

Employment Type

Full-Time

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