Techlounge windows 11 Support
Techlounge windows 11 Support
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Salary Not Disclosed
1 Vacancy
Job Description
Required Skills:
- Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
- You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
- Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
- Provide customers with training and advice on DB related technologies and updates during service visit
- Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
- Educate and share with customers on new technology and processes to enhance technology adaption
- Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits
- Utilise Service Now to record and track all incident related to service calls and appointments
Your skills and experience
- Strong people skills and a knack for problem solving
- Excellent communication skills both written and spoken
- Excellent time management skills and can make decisions quickly
- Previous experience supporting Investment Banking/financial environment is an advantage
- Knowledge of financial applications and MS Office suite of products
- Experience in customer service/support client services production support or technical support role
- working knowledge of Microsoft product such as O365 Teams Windows OS 10/11.
- working knowledge of Windows OS 10/11 Apple Mac and Mobile device (Apple Android)
- Strong technical skills related to desktop mobile End User compute environment.
Employment Type
Full-time
