Merchant Services Associate
Merchant Services Associate
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
The Merchant Services Associate (MxSA) works in close cooperation with the Restaurant/Retail Development Managers and Support Associates to help our restaurant and retail partners maximise their opportunities for success.
The MxSA is responsible for assisting our merchant partners offer general day-to-day support and help merchants towards improving their commercial and operational performance.
What youll be doing:
- Answering partners inquiries and requests regarding their ongoing use of Wolt delivery services.
- Assisting our Support team in handling more complex partner support tickets.
- Managing our equipment enrollment inventory and resolving tech-issues.
- Managing the administrative side of changes to partnership contracts.
- Managing ongoing improvements to restaurant menus and retail assortments on the platform.
- Support the merchant team in helping ensure the success of merchant partners with low sales and/or bad operational performance.
- Taking ownership of other projects in connection to merchant operations.
- Assisting the Merchant team with other ad-hoc tasks.
Our humble expectations:
- Ability to carry the duties and responsibilities of the role listed above.
- Have a self-starter mindset and willingness to contribute to hands-on activities.
- Be able to fluently express himself/herself in English and Polish language (both in written form and orally).
- Be able to prioritize Wolt culture and values as the fundamental elements of Wolt growing as a successful business.
- Most importantly be part of the team! As a team we do common things uncommonly well.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
IC
Employment Type
Full Time
