Quality Assurance Manager - Waldorf Astoria Doha Lusail
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Job Description
Our customers expect every aspect of our business to be of a certain standard and rightly so our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first class reputation within the industry.
What will I be doing
As a Quality Assurance Manager you will be responsible for performing the following tasks to the highest standards:
- An expert in all aspects of the membership agreement you will be ensuring new members feel comfortable with the legal and operational terminology of the sales agreement
- Following up with new members after their return home you will be answering any questions they may have
- Ensure the refer a friend program is understood and auctioned
- Ensure that all guests are leaving the presentation feeling more confident in the brand quality than when they arrived offering solutions to guests declining full membership
EOE/AA/Disabled/Veterans
What are we looking for
A Quality Assurance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Be presentable and able to represent the brand at the level required
- Have a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand product and systems you are implementing
- Find it natural to enthuse others in the attraction of the local area and property itself enhancing volume opportunities
- Proficient time management skills and ability to multi task is crtical to this varied and exiting role
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in the vacation ownership industry
What is it like working for Hilton
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.
We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required Experience:
Manager
Employment Type
Full-Time
