Helpdesk Specialist - Maternity Cover
Helpdesk Specialist - Maternity Cover
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Job Description
Job Title
Helpdesk Specialist - Maternity CoverJob Description Summary
Cushman & Wakefields Global Occupier Services (GOS) team is seeking an organized proactive Helpdesk Specialist to support our operational lease management for international clients. This customer-facing role centers on maintaining accurate lease documentation managing maintenance-related queries and ensuring seamless communication between stakeholders. If you thrive in a high-pressure environment communicate effortlessly across cultures and enjoy combining administrative accuracy with interpersonal collaboration this opportunity is your next career milestone.Job Description
About Cushman & Wakefield
Cushman & Wakefield is a world-renowned leader in commercial real estate services operating in more than 60 countries with over 52000 employees. We combine local expertise with global insight to support clients in the way they work shop and live. Our core services include agency leasing capital markets facilities services valuations tenant representation and investment management generating annual revenues exceeding $5 billion.
Role Profile
Within Global Occupier Services (GOS) our Lease Administration team ensures that our clients portfolios are supported by data accuracy timely communication and proactive issue resolution. As a Helpdesk Specialist youll operate at the intersection of client support data governance and real estate coordinationliaising across internal teams landlords tenants and external service partners. Youll play a key role in the smooth delivery of services and support process improvement initiatives that enhance operational excellence.
Core Responsibilities
Act as the first point of contact for property maintenance-related helpdesk request
Liaise via email or phone with landlords tenants and external agents to resolve issues
Review lease documents to determine maintenance responsibilities
Coordinate property inspections and ensure compliance with security procedures
Maintain and update records of maintenance inspections and jobs
Log external Facilities Management jobs monitor deadlines and ensure quality reporting
Source and manage leases plans and property documentation
Maintain shared inboxes and ticketing systems according to KPIs
Generate monthly KPI and performance reports
Manage individual workload and assist junior team members
Contribute to team knowledge sharing training and onboarding
Support system testing and process improvements
Attend recurring and ad-hoc team and client meetings
Maintain training documentation and ensure updates (e.g. L5 documents)
Requirements
Bachelors or Masters degree in a relevant field
Minimum 2 years experience in client/customer care or real estate operations in an international environment
Strong IT literacy including upper-intermediate MS Office proficiency
Fluent in English (upper-intermediate) and German or French (intermediate)
Outstanding written and verbal communication skills
Sharp analytical and problem-solving abilities
Ability to work independently and collaboratively within a team
Strong work ethic and flexible mindset in dynamic environments
High-pressure task prioritization and execution
Personal Qualities
Positive and open communicator with people-focused approach
Resilient under change and motivated to learn
Detail-oriented and willing to make responsible decisions
Supportive and collaborative team contributor
Passionate about helping others and improving processes
What We Offer
Competitive compensation and benefit package
Great learning and development opportunities
Modern award-winning office with a view of the Danube
Central location excellent public transport
Youthful and supportive work environment
Additional holidays to compensate for Hungarian public holidays falling on a weekend
A steadily growing 100 year-old international company
INCO: Cushman & Wakefield
Required Experience:
Unclear Seniority
Employment Type
Full-Time
