Senior HR Business Partner, Go-To-Market

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

What Youll Do

As a Senior HR Business Partner youll be a trusted advisor to senior leaders operating at the intersection of people and business. Youll bring resilience confidence and pragmatism to guide leaders through complexity high volume and constant change. This role demands someone who thrives in fast-paced high-growth environments and can balance strategic foresight with hands-on execution.

• Partner directly with executives and senior leaders to shape and execute people strategies that drive business outcomes.

• Lead and influence org design initiatives across distributed teams ensuring structures support scale clarity and performance.

• Handle sensitive HR matters including terminations performance challenges and reorganizations with discretion speed and judgment.

• Use data and insights to identify talent trends risks and opportunities influencing decision-making at the executive level.

• Collaborate closely with Talent Acquisition Total Rewards and Talent Development to ensure alignment on hiring compensation and leadership growth.

• Act as a coach and challenger to executives fostering strong leadership capabilities and high-performing teams.

• Provide strategic counsel on workforce planning calibrations performance management and leadership development.

• Serve as a culture carrier across geographies ensuring consistency while respecting local practices.

Who You Are

• 5 years of progressive HR experience including at least 35 years as an HRBP in high-growth fast-paced environments.

• Proven ability to operate in high volume/fast-changing HR settings where speed and judgment are equally critical.

• Comfortable working in tech or software-driven companies ideally with exposure to scaling organizations and evolving team structures.

• Strong executive presence and persuasive communication skills: you influence outcomes at the highest levels.

• Resilient under pressure and steady in the face of conflict; youre able to push back diplomatically and stand firm when needed.

• Comfortable navigating sensitive employee relations issues with discretion fairness and pragmatism.

• Adept at balancing strategic thinking with tactical execution; you dont shy away from rolling up your sleeves.

• Confident in HR fundamentals: performance management cycles terminations compensation calibrations and compliance.

• Experienced working with distributed teams and comfortable balancing local nuances with global alignment.

• Naturally curious and solutions-oriented; you look for better ways of working and arent afraid to challenge assumptions

Perks And Benefits

• 5-week vacation (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• Personal credit card to buy lunches (youll have your own Gorgias credit card)

• We provide private health insurance and retirement pension

• Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• Get up to $2600 CAD of learning material per year (includes books courses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!