Customer Service Specialist
Customer Service Specialist
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Job Description
Job Description
Customer Service Specialist
Job Summary
Looking for a dedicated and detail-oriented Customer Service Specialist to join a dynamic team. This role is integral to maintaining and supporting the book of business ensuring seamless client interactions and addressing day-to-day operational needs. The ideal candidate will have a strong background in employee benefits excellent organizational skills and the ability to multitask in a fast-paced environment.
Compensation Package
- Hourly Rate: $19 - $29 per hour depending on experience.
- Competitive benefits package 401(k) paid time off professional development opportunities etc.
Responsibilities
- Provide day-to-day support for a book of business.
- Assist with client-facing tasks including eligibility management benefits guide creation claims resolution invoice issues audits and billing problem-solving.
- Collaborate closely with the Account Manager to ensure smooth operations and client satisfaction.
- Handle day-to-day processes and ensure consistent support for the administration of employee benefits accounts.
- Maintain organized and detailed records while multitasking and pivoting between priorities as needed.
Qualifications/Requirements
- Experience: Minimum of 2 years in employee benefits preferably on the carrier broker or independent side.
- Skills:
- Strong understanding of employee benefits including deductibles and carrier processes.
- Proficiency in Microsoft Office Suite.
- Exceptional organizational skills attention to detail and the ability to multitask effectively.
- Critical thinking and problem-solving abilities.
- Soft Skills: Adaptability and a client-focused mindset.
- Preferred: Life & Health (L&H) license is a plus but not required.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
