Remote Service Engineer
Remote Service Engineer
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Job Description
Job Title
Remote Service EngineerJob Description
The purpose of the Remote Service Engineer is to receive understand route and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received via multiple contact channels which include the creation of Cases or Work orders Parts requests and communicating status and providing solutions to the customer to enable Remote resolution or Diagnosis before dispatch to allow for First visit resolution.
Your role:
Provides advanced first line Remote technical support to customers communicates solutions or actions acting in accordance with our regulatory guidelines.
Receives & registers requests or problems coming in from all media channels.
Accurately documents service records inclusive of diagnostics resolution & Test procedures & Case status using the Service management system.
Taking ownership of the customers case in an ambassador role ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.
Acts as escalation Initiator on Customer service escalations and provides a clear escalation description of steps taken for resolution/troubleshooting during normal service delivery process steps.
Acts on Complaints (safety / non safety related) or feedback following agreed processes to ensure that information is captured accurately as possible to allow for timely follow up
Youre the right fit if:
incident resolution and Ticket management
Experience with RIS and PACS
Technical Skills on OS (windows Server 2008-2019)
Basic networking understanding (VLAN Load Balancer Switches)
Es necesario residir en Bogot.
How we work together
We believe that we are better together than apart.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Employment Type
Full-Time
