Lobby Ambassador
Lobby Ambassador
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Lobby Ambassador will be primarily responsible for delivering exceptional Customer Service experience ensuring professional customer interaction and leaving guests with a positive lasting impression while being multi-skilled to meet varied role requirements.
Responsibilities:
Customer Service & Reception Operations:Provide exceptional service to site residents and guests as a single point of contact; greet and welcome guests courteously; provide reception services 8h/day Monday-Friday; ensure reception desk remains immaculate and never unattended during operational hours
Guest Management & Security:Efficient guest registration and host notification with the ability to remember names/faces; issue passes per procedures and explain HSE/evacuation procedures to visitors
Administrative Support:Complete daily shift checklists and monthly reports; book taxis/cars from approved suppliers; administer meeting room bookings and inductions; undertake general FM team administration duties
IT & Service Coordination:Maintain competency in relevant IT systems; coordinate with courier/shipping companies and service providers; provide local area information directions and travel updates
Compliance Management:
Maintain awareness of all site procedures relevant to Reception role and report required changes
Complete daily checklists and know reporting procedures for H&S non-conformance/incidents
Know fire exit locations and follow safety & security evacuation procedures
People & Performance Management:
Professional Standards & Business Etiquette:Demonstrate appropriate business etiquette and professional conduct in all interactions with clients visitors and colleagues
Team Collaboration:Maintain regular contact with FM team for consistent service; ensure seamless handover between shifts; support cross-training initiatives
Stakeholder Recognition:Recognize Board Members Group VPs and Senior Management
Service Excellence:Embrace One Team culture and working together service excellence concept
Required Skills & Experience:
Strong customer service skills and experience in high-profile environments
Service-oriented attitude with proactive problem-solving abilities to exceed expectations
Ability to memorise names and recognise individuals; strong team player capabilities
Self-motivation excellent time management and organisational skills
Computer literacy with ability to learn new software/systems
Working Hours:Monday to Friday 8 hours per day
What you can expect from us:
- Contract of employment
- Benefits package (private healthcare cafeteria system life insurance)
- Opportunity to demonstrate your own initiatives in a multinational Company with great and long-term career prospective
- Opportunity to participate in training and development programs
- Friendly and supportive company culture
Location:
On-site Krakow POLIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
