Service Manager (PC Athens )
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We areMOTODYNAMICSGroup of Companies and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries.
Through the iconic brands we represent Yamaha Porsche SIXT and NIO and our retail networkMotodirectandAutodirect we create emotions and transform lives through adventure exploration and human connection.
We are looking for a Service Manager to join our Porsche Division in our Porsche Center Athens location in Metamorfosi. The Service Manager is responsible for the premium and comprehensive After Sales service offered to all our Porsche Center Athens customers ensuring that rendered services are in line with Porsche Standards.
Key responsibilities
- Organizing the daily tasks and throughputs in collaboration with the Technical Advisor
- Monitoring daily business and providing regular reporting and activity plans to the Porsche Center Athens Management
- Monitoring of all established work-related processes according to Porsche regulations
- Providing technical support whenever necessary
- Supervising the Warranty processes whilst communicating with the Importer.
- Preparing in collaboration with the Technical Advisor the financial offers for the services to be rendered
- Providing Second level Customer Support & Complaint Management
- Providing random Quality Control on daily throughputs
- Monitoring the Service KPIs and creating action plans when necessary
- Implementing the Commercial Policy provided by the Importer
- Maintaining & increasing customer portfolio by exceeding their needs for services and products
- Monitoring target achievement (quantitative qualitative) and creating action plans when necessary
- Ensuring the fulfillment of Technical Qualification of the technicians based on Porsche Standards
- Ensuring the compliance of Porsche Workshop Standards and Safety Standards for the Porsche Center Athens Workshop
- Monitoring Customer Satisfaction Index and creating action plans when necessary
- Providing full operational support to the Bodyshop (Appointment reception offers Insurance Companies etc.)
Requirements
- A bachelors degree Mechanical Engineering
- Previous automotive Service management experience
- Strong industry knowledge
- Excellent leadership communication sales and customer service skills
- Strong organizational and problem-solving skills
- Ability to work under pressure
- Excellent command of English language (both written and verbal)
- Computer literacy
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas& Europe) and be part of our unique culture
- The opportunity to work for a luxurious brand and grow within a Group that drives change
Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity Trust Respect and Excellence.
Required Experience:
Manager
Key Skills
- Computer Hardware
- IT Experience
- Tcp/IP
- LAN
- Mobile Devices
- Technical Writing
- Windows
- TCP
- DoD Experience
- Operating Systems
- Remedy
- Technical Support
About Company
Όμιλος ΜΟΤΟΔΥΝΑΜΙΚΗ: Μια ιστορία πάθους για την κίνηση, την εξέλιξη και την μεταμόρφωση. Η ιστορία της Μοτοδυναμική είναι ένα αφήγημα αφιερωμένο στη δύναμη της κίνησης. Μια ιστορία που κάθε της ορόσημο είναι αποτέλεσμα μιας διαρκούς εξέλιξης που συντελείται βήμα-βήμα. Συγχρονισμένη πά ... View more
