Service Manager (PC Athens - ÎεÏαμÏÏÏÏÏη)
Service Manager (PC Athens - ÎεÏαμÏÏÏÏÏη)
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Salary Not Disclosed
1 Vacancy
Job Description
We areMOTODYNAMICSGroup of Companies and Movement is our Passion!
Our vision is to create a world of sustainable mobility without boundaries.
Through the iconic brands we represent Yamaha Porsche SIXT and NIO and our retail networkMotodirectandAutodirect we create emotions and transform lives through adventure exploration and human connection.
We are looking for a Service Manager to join our Porsche Division in our Porsche Center Athens location in Metamorfosi. The Service Manager is responsible for the premium and comprehensive After Sales service offered to all our Porsche Center Athens customers ensuring that rendered services are in line with Porsche Standards.
Key responsibilities
Organizing the daily tasks and throughputs in collaboration with the Technical Advisor
Monitoring daily business and providing regular reporting and activity plans to the Porsche Center Athens Management
Monitoring of all established work-related processes according to Porsche regulations
Providing technical support whenever necessary
Supervising the Warranty processes whilst communicating with the Importer.
Preparing in collaboration with the Technical Advisor the financial offers for the services to be rendered
Providing Second level Customer Support & Complaint Management
Providing random Quality Control on daily throughputs
Monitoring the Service KPIs and creating action plans when necessary
Implementing the Commercial Policy provided by the Importer
Maintaining & increasing customer portfolio by exceeding their needs for services and products
Monitoring target achievement (quantitative qualitative) and creating action plans when necessary
Ensuring the fulfillment of Technical Qualification of the technicians based on Porsche Standards
Ensuring the compliance of Porsche Workshop Standards and Safety Standards for the Porsche Center Athens Workshop
Monitoring Customer Satisfaction Index and creating action plans when necessary
Providing full operational support to the Bodyshop (Appointment reception offers Insurance Companies etc.)
Requirements
- A bachelors degree Mechanical Engineering
- Previous automotive Service management experience
- Strong industry knowledge
- Excellent leadership communication sales and customer service skills
- Strong organizational and problem-solving skills
- Ability to work under pressure
- Excellent command of English language (both written and verbal)
- Computer literacy
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas& Europe 2024) and be part of our unique culture
- The opportunity to work for a luxurious brand and grow within a Group that drives change
Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity Trust Respect and Excellence.
Required Experience:
Manager
Employment Type
Full-Time
