Service Desk Lead
Service Desk Lead
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-08-2025
Job Description
Service Desk Lead
100% Onsite
Possess Top Secret clearance with SCI eligibility
Information Technology Information Library (ITIL) v3 or later certificate.
National Capital Region (NCR) Alexandria VA
Nationwide IT Services is seeking a full-time Service Desk Lead to support the Department of Defense Office (DoD) Inspector General (OIG) and Information Technology Support Services (ITSS).
The DoD OIG mission is to detect and deter fraud waste and abuse in DoD programs and operations; promote the economy efficiency and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. The DoD OIG keeps the Secretary of Defense and Congress informed of fraud waste abuse and program deficiencies identified through its oversight work. The DoD OIGs administrative and criminal investigators auditors evaluators and support staff operate globally conducting investigations audits evaluations and mission support activities to accomplish the DoD OIGs mission.
Duties and Responsibilities:
Job Qualifications:
About Nationwide IT Services:
NIS is an IT and Management consulting company that is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers leveraging technology people and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical dental and vision insurance life and disability insurance a 401(k) plan with employer match paid holidays PTO (sick/vacation) commuter benefits an employee assistance program (EAP) and educational reimbursement as well as pet insurance.
Nationwide IT Services Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race color religion sex national origin sexual orientation gender identity genetics disability or protected veteran status.
100% Onsite
Possess Top Secret clearance with SCI eligibility
Information Technology Information Library (ITIL) v3 or later certificate.
National Capital Region (NCR) Alexandria VA
Nationwide IT Services is seeking a full-time Service Desk Lead to support the Department of Defense Office (DoD) Inspector General (OIG) and Information Technology Support Services (ITSS).
The DoD OIG mission is to detect and deter fraud waste and abuse in DoD programs and operations; promote the economy efficiency and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. The DoD OIG keeps the Secretary of Defense and Congress informed of fraud waste abuse and program deficiencies identified through its oversight work. The DoD OIGs administrative and criminal investigators auditors evaluators and support staff operate globally conducting investigations audits evaluations and mission support activities to accomplish the DoD OIGs mission.
Duties and Responsibilities:
- Lead motivate and supervise a team of service desk includes monitoring performance providing feedback and ensuring team members fulfill their assigned tasks.
- Managing capacity scheduling resource disposition quality coverage knowledge tools and metric adherence.
- Ensure that the service desk effectively resolves incidents fulfills requests and maintains service level agreements (SLAs).
- Identify opportunities to optimize service desk processes improve efficiency and enhance the overall customer experience.
- Contribute to the development and maintenance of the knowledge base ensuring that accurate and up-to-date information is available to the team.
- Generate reports on service desk performance identifying trends and providing insights to improve service delivery.
- Facilitate training sessions for team members ensuring they have the skills and knowledge to effectively perform their roles.
- Maintain effective communication with other teams within the organization fostering collaboration and ensuring alignment with business objectives.
Job Qualifications:
- Possess current Security Clearance of TS with SCI eligibility.
- Bachelors degree in computer science information systems business administration information technology or equivalent work experience.
- 9 years experience in helpdesk/desktop support.
- 3 years experience managing technical personnel.
- 2 years experience with ServiceNow platform and M365 products.
- Information Technology Information Library (ITIL) v3 or later certificate.
About Nationwide IT Services:
NIS is an IT and Management consulting company that is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers leveraging technology people and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical dental and vision insurance life and disability insurance a 401(k) plan with employer match paid holidays PTO (sick/vacation) commuter benefits an employee assistance program (EAP) and educational reimbursement as well as pet insurance.
Nationwide IT Services Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race color religion sex national origin sexual orientation gender identity genetics disability or protected veteran status.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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