Our client is a leading player in telecommunications network and infrastructure. As part of
its expansion it is seeking to employ
Engineering Officers / Associate Engineers (OperationsInstallation & Maintenance (OIM) (2-year contract renewable)(Ref: KHXXX)
This role is responsible for the maintenance of the companys fibre network. He/She is
required to work on-site with equipment to troubleshoot and rectify network issues both
independently and as a team.
Responsibilities:
Track that all installation appointments and work orders are fulfilled and delivered
on time
Monitor and ensure that all fault tickets are resolved timely and meet performance
SLA on Mean-Time To Recovery (MTTR) availability and Quality of Service (QoS.
Prepare monthly performance indicator reports according to the SLA framework.
Monitor and ensure that all work orders are completed timely and meet performance
on SAP and QoS. Prepare monthly performance indicator reports according to the
SAP and QoS framework.
Perform in-depth trouble-shooting of faults with using Optical Time Domain
Reflectometer (OTDR) Gigabit Ethernet Passive Optical Network(GPON) meter
and power meter / light source.
Conduct in-depth analysis of statistics through system analytics on fault tickets to
identify root cause of fault trends and potential network problems.
Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to
determine root cause of fault and resolution.
Conduct regular on-site inspections of on-going works to ensure that contractors
adhere to established work procedures such as end-to-end testing installation
standards and safety work processes
Supervise staff and contractors to complete projects (if required).
Any other duties as per assigned.
Requirements:
Minimum Nitec qualification in any discipline
Experience in telecommunication area with service provisioning and in field will
be an advantage.
Analytical and has a flair for dealing with technical and operational problems
Good interpersonal and communication skills
Able to work independently and as a team
Exposure in customer service is an advantage
Knowledge of Fibre Optics
With valid Class 3 driving license
Candidates with no prior experience are also welcome to apply as on-job training
will be provided
Interested professionals are to submit their applications and CVs in MS Word format
stating current and expected salary packages to as an
expression of their interest. We regret that only short-listed candidates will be notified.
Required Experience:
IC