IP Networks Subject Matter Expert
IP Networks Subject Matter Expert
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Job Description
As a member of the IP Customer Engineering team this role focuses on the successful delivery of technical deployment projects for Nokias Network Infrastructure (NI) customers. The role involves managing all aspects of the integration and deployment process including delivery communication scheduling resource allocation risk mitigation and issue resolution. The individual will be responsible for identifying and addressing customer service and quality issues driving solutions to resolution and reporting progress to stakeholders. This role requires the candidate to have hands-on experience.
Furthermore the role requires proactive identification of roadblocks and optimization of the technical solution ensuring timely and accurate communication on all aspects of the project. The individual will also contribute to the development of comprehensive deployment status reports and provide support for deployment activities including potential weekend work and travel.
Responsibilities
- Serves as a member of the IP Customer Engineering team assigned to customer NI projects as required for on-time quality delivery of technical deployment projects.
- Supports end to end delivery management of integration/deployment technical deliverables for NI Customer communication scheduling resource management change management risk mitigation escalations and all other areas of integration/deployment technical delivery.
- Drives customer issues with company product architected solution and or service quality to resolution by tracking reporting and escalating. Communicates solutions identifies solution components and owner action item commitments and sets resolution timelines.
- Work to optimize the technical solution and identify change orders/up-scopes through change management process.
- Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice Accountable for timely and accurate communication on all aspects of the technical deployment project.
- Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation induction release and expertise needed.
- Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
- When required provide support for deployment activities by attending maintenance window work to manage the team and deliverables. Weekend work may be required.
- Configure validate and deploy network infrastructure during project roll out of IP equipment
- Brainstorm and discuss with the team about customer requirements and implementation
- Read the LLD and derive the configuration files and MOP
- Lead network migrations together with the TPM
Qualifications
You have:
- 12 to 15 years of experience in IP data networking.
- Bachelors or masters degree in computer science or computer engineering or a relevant technical degree.
- 5 or more years experience in a role requiring understanding designing and Implementing IP Routing technologies and networking protocols.
- Strong IP knowledge including IP routing protocol MPLS Segment Routing SRV6 L2/L3 VPN EVPN IP SDN and network automation.
- In-depth knowledge of network architecture and Hands-on experience including design build deploy IP networks troubleshooting & fault-finding etc.
- Skills to install configure integrate test and commission the offered IP products to customer.
- Work independently in troubleshooting and resolving complex projects issues and challenges encountered.
- Excellent in designing E2E Mobile Networks Backhaul and Core Solutions and Concepts.
It would be nice if you also had:
- Hands-on experience including design build deploy IP networks troubleshooting & fault-finding etc.
- Nokia SRA Cisco CCIE Juniper JNCIE or equivalent Certification are a plus.
- Data-center networking knowledge.
- Experienced in Nokia IP Router Portfolio : 7750 SR 7250 IXR 7210 SAS
Employment Type
Full-Time
