Engineer, Voice Operations (Networks)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Singtel we believe in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.
Join us and experience what its like to be with an Employer of Choice*. Together lets create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Singtel Networks the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G Cloud Analytics Digital Commerce Software Engineering Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtels Networks of tomorrow and Empower Every Generation to live work and play in new ways!
Make an Impact by:
1. Team Management & Operational Oversight
- Manage and supervise a team of operational staff performing daily routine work service provisioning order handling and ad-hoc technical requests.
- Oversee the resolution of complex technical issues fault escalations and system anomalies to ensure service stability and compliance with SLAs.
- Provide coaching mentoring and performance evaluation to team members to enhance technical capability and operational efficiency.
- Develop and maintain Standard Operating Procedures (SOPs) and ensure operational tasks adhere to quality and safety standards.
- Plan resource allocation and duty rosters to support 24/7 operational requirements.
- Foster a collaborative and continuous improvement culture across the team
2. Management Reporting & Analytics
- Prepare comprehensive monthly management reports detailing system KPIs trouble ticket statistics and trend analysis.
- Identify performance bottlenecks recurring issues and operational risks; recommend corrective actions and long-term system improvements.
- Present analytical findings and improvement recommendations to senior management.
- Maintain data accuracy and consistency in reporting dashboards and operational systems
3. Investigation Reports & Root Cause Analysis
- Lead investigations into customer-affecting or high-impact service incidents coordinating cross-functional teams where necessary.
- Document findings and corrective actions in formal investigation reports for management review.
- Ensure preventive measures are implemented to avoid recurrence and enhance service resilience
4. Annual Operating Plan (AOP) & Budgeting
- Support the Director in formulating the Annual Operating Plan (AOP) - translating long-term strategic goals into specific actionable operational initiatives.
- Develop annual budgets for equipment repairs and maintenance (R&M) software upgrades and hardware refresh cycles.
- Evaluate vendor proposals assess ROI for new technologies and prepare justifications for capital and operational expenditures.
- Track progress against AOP milestones and financial targets throughout the year
5. Strategic Operations & Process Improvement
- Collaborate with IT Provisioning teams to streamline provisioning workflows and improve system reliability.
- Work closely with Customer Care and Service Delivery teams to align and enhance field operations driving efficiency reducing service interruptions and improving provisioning performance.
- Drive automation and AI-based initiatives to enhance operational productivity and reporting accuracy.
- Lead audits compliance readiness reviews and ensure documentation is updated for regulatory and security requirements.
- Represent the team in internal and external meetings audits and cross-departmental initiatives.
Skills for Success:
- Degree in Information Technology/ Electrical Engineering.
- 2 years of related working experience.
- Knowledge of SIP trunking PRA VoIP systems datacom and operational management tools.
Rewards that Go Beyond:
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
