Job Title: Head of Business Operations Location: Island Lagos Employment Type: Full-time (Onsite)
Job Summary The Head of Business Operations will oversee the strategic and day-to-day management of the companys operations driving business growth operational efficiency and customer satisfaction. The role requires a seasoned professional with over 10 years of experience in business leadership marketing growth strategies customer relations and digital/online marketing. The ideal candidate will combine operational excellence with modern innovative business practices to scale the company sustainably.
Key Responsibilities Strategic Leadership & Business Growth
Develop and implement operational strategies aligned with the companys goals.
Identify new market opportunities and lead business expansion initiatives.
Collaborate with senior leadership to set revenue profitability and growth targets.
Marketing & Growth
Oversee marketing strategies including digital campaigns branding and product positioning.
Leverage online marketing tools (SEO SEM social media email marketing) to drive brand visibility and lead generation.
Monitor market trends and competitor activities to inform growth strategies.
Operations Management
Streamline operational processes for efficiency and cost-effectiveness.
Oversee resource allocation budgeting and operational forecasting.
Ensure compliance with regulatory and internal policies.
Customer Relations & Retention
Design and implement customer success strategies to improve client satisfaction.
Establish and maintain long-term relationships with key clients and partners.
Use data analytics and feedback to enhance customer experience.
Team Leadership & Development
Lead coach and mentor the operations marketing and customer success teams.
Build a high-performance culture with clear accountability and growth opportunities.
Facilitate cross-functional collaboration between departments.
Qualifications & Experience
Bachelors degree in Business Administration Marketing or related field (MBA preferred).
Minimum of 10 years of progressive experience in business operations marketing or growth management.
Proven track record in scaling businesses and leading operational transformation.
Strong background in digital and online marketing strategies.
Excellent leadership communication and decision-making skills.
Data-driven mindset with expertise in business analytics tools.
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