drjobs Head of Business Operations

Head of Business Operations

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1 Vacancy
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Job Location drjobs

Lagos - Nigeria

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: Head of Business Operations
Location: Island Lagos
Employment Type: Full-time (Onsite)

Job Summary

The Head of Business Operations will oversee the strategic and day-to-day management of the companys operations driving business growth operational efficiency and customer satisfaction. The role requires a seasoned professional with over 10 years of experience in business leadership marketing growth strategies customer relations and digital/online marketing. The ideal candidate will combine operational excellence with modern innovative business practices to scale the company sustainably.

Key Responsibilities
Strategic Leadership & Business Growth
  • Develop and implement operational strategies aligned with the companys goals.
  • Identify new market opportunities and lead business expansion initiatives.
  • Collaborate with senior leadership to set revenue profitability and growth targets.
Marketing & Growth
  • Oversee marketing strategies including digital campaigns branding and product positioning.
  • Leverage online marketing tools (SEO SEM social media email marketing) to drive brand visibility and lead generation.
  • Monitor market trends and competitor activities to inform growth strategies.
Operations Management
  • Streamline operational processes for efficiency and cost-effectiveness.
  • Oversee resource allocation budgeting and operational forecasting.
  • Ensure compliance with regulatory and internal policies.
Customer Relations & Retention
  • Design and implement customer success strategies to improve client satisfaction.
  • Establish and maintain long-term relationships with key clients and partners.
  • Use data analytics and feedback to enhance customer experience.
Team Leadership & Development
  • Lead coach and mentor the operations marketing and customer success teams.
  • Build a high-performance culture with clear accountability and growth opportunities.
  • Facilitate cross-functional collaboration between departments.
Qualifications & Experience
  • Bachelors degree in Business Administration Marketing or related field (MBA preferred).
  • Minimum of 10 years of progressive experience in business operations marketing or growth management.
  • Proven track record in scaling businesses and leading operational transformation.
  • Strong background in digital and online marketing strategies.
  • Excellent leadership communication and decision-making skills.
  • Data-driven mindset with expertise in business analytics tools.

Required Experience:

Director

Employment Type

Full Time

Company Industry

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