Technical Lead

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle SAP) in a secure and resilient private public or hybrid cloud. With strong technical and functional consulting services and world-class monitoring and automation Syntax serves some of North Americas largest corporations across a diverse range of industries. Syntax has offices worldwide and partners with Oracle SAP AWS Microsoft IBM and other global technology leaders.

PURPOSE:

Under the direction of the Senior Manager SAP Basis The Technical Lead SAP Basis is responsible for the management of the SAP environment providing technical support and leadership on SAP Basis systems providing regular operation and development of services for customer in most effective way from short and middle term perspective.

RESPONSIBILITIES:

Manage SAP Environment strategy and provide assessment and validation of SAP platforms.

Assist with troubleshooting system and application performance issues oversees the monitoring of daily system health checks and coordinates overall system tuning and go live support.

Promote the use of Syntax automation tools within the team.

Applies database administration knowledge to evaluate database performance

Interaction with project team members and supporting the team through implementation process

Interacting with multiple teams during system build and implementation process

Check changes & incidents of the last 24h and readiness of daily operations

Check progress of active incidents according to the ticket report

Check quality of owned changes before CAB takes place (tasks and changes)

Check progress of assigned problems

RCA quality review and follow up with the different assigned Consultants SAP Basis PRM start time within the appropriated SLA and Root cause found in time and document appropriate solutions for long term stability and performance improvement

Check progress of assigned tasks and change orders assigned to the technical lead SAP Basis and the assigned Consultants SAP Basis

Check forecast of activities (new orders customers etc.) with impact on performance

Technical owner of standardization focusing automation tools usage.

Check documentation and update it on a regular basis to provide the most recent findings to be implemented in customer landscapes.

Implement team lessons learned and initiate proactive measures

Ensure Incidents Problems Changes Orders are up to date

Ensure presentation of process changes within team meeting.

Check system load (performance) and provide technical recommendations to the customers and other groups to ensure stability and performance

Check own assignment group in Service Now and keep it updated based on team changes and customers reassigned

Assure removal ISAE & Audit Findings (on demand) and ensure SAP standards templates mentoring and quality checks are correctly configured on a continuous effort for customer assignments

QUALIFICATIONS:

Knowledge

Bachelors degree in computer science and related areas ideally with an MBA/CPA or related degree

ITIL Training better to have an ITIL certification

5-10 years of overall professional experience in SAP Basis support

Superior technical SAP product knowledge

Advanced SAP certification at the Professional level

Extensive experience in SAP technologies and delivering solutions at FIT

Full-time SAP implementation experience

Applicant must possess strong written and oral communication skills excellent problem resolution and interpersonal skills

Database Administration experience is highly recommended

Technical / Professional Skills

Basic Crisis Management skills

Excellent organization and priority management skills

Mature ITIL Methodology knowledge and practice

Good teamwork skills

Good mentoring skills

Customer-facing communication skills (Fluent English)

Deep technical knowledge in the following SAP areas:

Migrations

Upgrades

Installations

System copies

Overall SAP Basis projects

Customer/Operation Area:

Knowledge of customers and their business

Landscapes overview about specific raci/customer customer index

Knowledge and awareness of agreed services (SLA/OLA) per customer

KPI status of incidents / changes for customer problem / operational reporting; real time ability to report performance and quality status

Priorities Management

Balance keeping

Core business for team define

Overviews about supported customers

Awareness about planned changes in projects in landscape

Consultant - provides coaching and mentoring of junior staff and instills operational Best Practice in all areas.

Has to know where to find info

Customer awareness within team

Be aware about tech. processes

Communication - management of a customer focused mindset within the team. The understanding of customer satisfaction is central to this role and the promotion and cascade of this responsibility to all team members.

Think and act in terms of service (not product) - the promotion and use of ITIL processes and relevant tools to correctly manage activities. The assurance that all relevant Key Measure (KM) Key Performance Indicators (KPI) are met on an ongoing basis in order to ensure that relevant Service Level Agreements (SLA) are adhered to as required.

Relationship building - maintain and ensure good business relationships internally suppliers and all partners

Analyzing of Operational Risks

WORKING CONDITIONS:

Physical Conditions: 1- Activities normally do not produce fatigue

Schedule and Location: Regional Business Hours Including weekend on demand

Psychological Conditions: 3 Considerable Effort

Emotional Stress Normal to High

Mental Stress - High

Risk: Unknown

Why Syntax

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the worlds most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive above-average compensation
• Global tourist: With us you can also work from abroad from time to time
• Flexible working time models home office
• Attractive benefits e.g. company pension scheme or various health offers
• A modern environment in which the you is part of it
• Open feedback culture flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.