Launch Program Quality Manager
Launch Program Quality Manager
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Job Description
Job Description
This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week.
The Role
The Launch Program Quality Manager is the arbitrator for all software issues found in the Captured Test Fleet (CTF). Youre responsible for investigating and disseminating issues engaging subject matter experts (SMEs) in the problem-solving process prioritizing and summarizing issues across a program and providing feedback on CTF issues in various forums. Works with program teams and Software & Services (S&S) to ensure programs launch with quality. Leads efforts and removes barriers for issue investigation root cause analysis and solution implementation for concerns on vehicles belonging to Quality -leads the planning and execution of Customer Experience Confirmation Rides (CXCRs) and 4-Corner Rides designed to accelerate exposure and issue discovery.
As this is a growing area for General Motors a considerable amount of creativity and initiative are involved as well as a high level of independent judgment.
What Youll Do:
- Ensure software quality issues are discovered documented assigned prioritized summarized and shared promptly and appropriately and be the voice of quality in leadership discussions S&S decision making forums issue discussions etc.
- Understand how the collection of issues impacts product quality and customer experience.
- Summarize and present a comprehensive status of the programs software quality in various leadership forums.
- For CTF issues support Global Incident Management System (GIMS) and Problem Resolution Tracking System (PRTS) issue management advocate for PRTS for must address issues support SMEs in PRTS creation and advise and drive issues to closure.
- Lead GIMS issue triage and incident-to-issue assignment including designating issue owners and educating the PQM and Issue Analyst on key stakeholders in S&S.
- Execute high fidelity CTF program Customer Experience Confirmation Rides (CXCRs) and 4-Corner Rides to ensure high quality design execution and customer experience for vehicle software.
- Collaborate with the Service Operations Vehicle Reflash Engineering and Program Teams to lead efforts and remove barriers for issue investigation and root cause analysis.
- Align with and support the Vehicle Program Quality Manager (PQM) as your primary value stream customer.
- Ensure quality issues are quickly investigated and understood through root cause analysis so that the Program Team can rapidly move to implement a solution.
- Provide support for issue resolution including VIP diagnostic trouble codes using fleet data collection tools.
- Help with vehicle access and support efforts to pull data and logs around key issues.
- Support and guide recovery of disabled vehicles after hours as required. This may involve data gathering driver assistance for restoring vehicle operation and recovery for breakdowns.
Additional Job Description
Your Skills & Abilities (Required Qualifications):
- Bachelors degree in Engineering Computer Science or related field
- High level of ability to work independently and generate create innovative solutions
- Demonstrated ability to manage large amounts of information and keep detailed up to date records
- Demonstrated ability to collaborate cross-functionally with peers to drive issue resolution
- Demonstrated analytical ability and problem-solving capability
- Working knowledge of quality techniques procedures and principles - Variation Reduction Quality Procedures etc.
- Ability to work out of a variety of locations including the GM Service Learning Center the Warren Reflash Center Milford Proving Grounds and other remote locations as needed
- Must be able to travel on an as needed basis
- Knowledge of product engineering and manufacturing processes
What Will Give You A Competitive Edge (Preferred Qualifications):
- 5 years of industry experience
- Program Quality experience (Vehicle Propulsion Software)
- Excellent problem-solving skills (DFSS / Red X certification)
- Understanding of Functional Safety
- Experience with GIMS and PRTS databases and processes
- Masters degree in Engineering Computer Science or related field
- Ability to collect and read vehicle CAN data Qualifier data and OnStar data
- Experience working with neoVI tool to obtain data on VIP Electrical Vehicle issues
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLYFOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATIONEMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRINGA WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1BOPT STEM OPT CPT TN J-1 etc.)
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Required Experience:
Manager
Employment Type
Full-Time
