Customer Support Supervisor (On-site, Graveyard Shift)
Customer Support Supervisor (On-site, Graveyard Shift)
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Salary Not Disclosed
1 Vacancy
Job Description
- Provide leadership orientation training coaching and mentoring to departmental staff.
- Assist with performance evaluations and disciplinary actions
- Determine coordinate and supervise daily staffing assignments and staffing levels to ensure department service levels are met and exceeded.
- Ensure staff compliance with departmental and organizational policies procedures and protocols.
- Work collaboratively with leadership to meet and exceed call center performance standards.
- Manages and oversees a team of call center agents
- Motivate agent growth and performance through weekly coaching interactions
- Answer and support agent questions and escalations
- Work collaboratively with leadership to meet and exceed call center performance standards
- Drive quality customer experiences by listening and monitoring agent interactions
- Track agent attendance to drive consistent capacity
- Assist with onboarding process
- Assist members by taking calls/chats during times of peak volume
- Hold your team accountable to company policies and procedures
- A College Graduate of any Business-Related course.
- 6 months to 1 year of work-related experience is a plus but not required.
- Advanced proficiency in Microsoft Excel Word and PowerPoint.
- Strong written and verbal communication skills with the ability to interact effectively with diverse personalities.
- A self-starter with excellent follow-up and time management skills capable of handling multiple tasks efficiently.
- Comfortable working in a fast-paced innovative and constantly changing environment.
- A flexible and enthusiastic individual with a willingness to embrace constant change.
Required Experience:
Manager
Employment Type
Part-Time
