DCS Technical Support Engineer

Job Summary:

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization this is a stimulating opportunity for you! We are looking for hardworking individuals with a keen curiosity about learning new technologies and who are driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.

In This role your responsibilities will be:

• Improving the capabilities and abilities of the technical support team in supporting any of the following applications within Emersons portfolio of products and solutions:
  • Batch
  • Software Applications
  • Human-Machine Interface (HMI). The ideal candidate should possess strong skills in configuring and implementing HMI within process control systems.
  • Network Communications Cyber Security and Infrastructure. The perfect candidate should have a strong ability in Networking and Security related technologies; and remain current in awareness of developing technology trends security weaknesses/vulnerabilities and innovations in networking systems and capabilities
• Providing technical support consultation and on-site/remote diagnostics on Emerson Automation Solutions products/systems including DeltaV DCS DeltaV SIS (Safety Instrumented Systems) AMS Device Manager Wireless Solution and PlantWeb installations for systems in Asia Pacific Europe Middle East Africa North America and Latin America end-user customers and engineering organizations. This involves fixing problem analysis and solutions generation to hardware software installation configuration integration and application issues and inquiries. Keeping ownership of all received customer problems providing timely updates and setting the appropriate critical issue priority.
• Optimally working to identify workarounds reduce product problem resolution time and support efforts to develop training and fixing resources (e.g. procedures diagnostics and documentation)
• Collaborating with Local Business Partners and Field Service Organizations worldwide Technology Marketing and Manufacturing to resolve product problems and plot product design directions at a local and global level

Who You Are:

You gain insight into customer needs. You readily take action on challenges without unnecessary planning. You have a track record of exceeding goals successfully.

For this role you will need:

• BS/MS in Chemical Electrical Electronics Mechanical Instrumentation or other Engineering and IT Degrees
• Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing oil and gas (onshore/offshore) pulp and paper specialty chemicals pharmaceutical food and beverage power generation.
• Responsible for control system configuration third-party equipment integration startup of process control projects or ongoing system maintenance/support
• Experience with DCS PLC or SCADA systems. Understanding of discrete continuous or batch controls; PC-based HMI Advanced Controls Fieldbus or field instrumentation. Knowledge of networking TCP/IP and Windows operating system.
• Ability to fix systems and to present clear and concise information to the team internal customers and external customers
• Strong initiative and ability to work in a self-directed environment
• Flexibility to work on a shift schedule
• Keen to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments
• Fresh graduates with outstanding academic achievements will be considered.
• An Engineer who will be supporting Comms/Infra must have strong IT skills and knowledge. Experience in design implementation or service/support of any of the following areas:
  • Networking and security fundamentals principles and concepts design maintenance optimization and troubleshooting
  • Virtualization hardware and software Microsoft Hyper-V VMWare vSphere Dell VRTX networking (Ethernet TCP/IP etc.) and Windows operating systems (OS).

Preferred Qualifications that Set You Apart:

• Knowledge or experience in any programming or scripting language ex. SQL Visual Basic C# PowerShell is an advantage
• Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an edge
• Cybersecurity solutions or cybersecurity standards and best approaches. Industry certifications related to information security are a plus ex. CISSP CCNA CISM GSEC ICS-CERT

Our Culture & Commitment to You

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.