Case Manager
Case Manager
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1 Vacancy
Job Description
Mission Statement: The Mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.
Summary:
The Case Manager is responsible for coordinating comprehensive services for clients participating in Family Self-Sufficiency programs with the ultimate goal of helping individuals and families achieve long-term self-sufficiency. This includes providing rental and utility assistance and will help clients build connections with the development of the workforce financial education life skills training and other supportive services based on client assessments. The Case Manager will also be responsible for providing referrals and/or connecting clients with internal programs and community partners. This position will also assist with public benefits applications through Texas Health and Human Services Commission to ensure clients basic needs such as food are possible met. The position will also be responsible for monitoring of daily progress towards program outcomes and reporting requirement and ensuring program compliance and performance.
Position Responsibilities:
- *Assist with day-to-day program operations Guadalupe Community Center related to case management services including but not limited to assessing and determining eligibility for emergency assistance requesting and applying for emergency assistance administering emergency funding and processing payments for emergency assistance.
- *Responsible for ensuring all forms are fully completed all necessary documentation is obtained and data is entered into all appropriate databases (Charity Tracker Briteworks Smartsheets HMIS) in a timely manner
- *Maintain active caseload of clients to include establishing goals assessment and tracking of outcomes on self-sufficiency matrix and follow up towards progress of goals at least every 30 days 60 days and 90 days plus Aftercare.
- *Maintain detailed up-to-date accurate and well-written documentation of client progress towards all financial workforce and personal goals
- *Submit monthly and quarterly reports in a timely manner to Associate Senior Director
- *Provide clients assistance in navigating and applying for resources such as SNAP TANF housing childcare assistance or other applicable resources/eligible services with other agencies
- Must be sensitive to the service populations cultural and socioeconomic characteristics
- Adhering to safety training and protocols on a daily basis and taking precautionary measures to ensure the safety and well-being of self others.
- Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information services rendered to clients donors names and gifts internal and external investigations or results of any investigations and Financial information.
- Adherence to the Code of Conduct and the Faith and Moral is mandatory.
- Every employee is required to take a solution-oriented approach in their interactions and undertakings as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
- Other duties as assigned by Associated Senior Director Senior Director or VP of Programs.
Competency
Critical Thinking
Customer Service
De-escalation
Solutions Oriented
Teamwork
Minimum Qualifications:
- Education
- Bachelors degree in education Administration and/or Social Work.
- Social Work or business-related field
- Experience
- A minimum of 2 years of experience in a non-profit setting with at least 1 year of experience in Social Services and/or Case Management experience is preferred.
- Bilingual in English/Spanish preferred.
- License and Credentials
- Reliable transportation
- Valid driver license
- Must have clean driving record.
- If you own a vehicle we require valid vehicle insurance.
- Bilingual in English and Spanish preferred
Minimum Knowledge and Skills:
Knowledge of Microsoft Office Programs and word processing
Knowledge of Internet email and basic phone and voice messaging
Ability to handle crisis and use critical thinking.
Excellent verbal and written communication
Ability to maintain high standards of client confidentiality.
Experience working in case management or within grant funding preferred.
Must be detail oriented organized self-motivated work well independently and in a team.
Must have good written and verbal skills.
Must have good critical thinking and problem-solving skills.
Knowledge of Social Service systems public benefits and local community resources
Ability to manage multiple cases and meet deadlines in a fast-paced environment.
Disclaimer:
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview you will be contacted.
Required Experience:
Manager
Employment Type
Full-Time
