Bilingual Call Center Customer Agent

Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Title:Call Center Agent
Pay Rate:$18.00/hr ($19.80/hr for bilingual candidates)
Additional Pay: Eligible for Activity-Based Compensation (ABC) after 8 weeks
Employment Type: Full-Time

Training & Schedule

• Training Hours:Monday - Friday 10:30 AM - 5:00 PM for 2 weeks (training may last up to 6 weeks with the option of an additional 2 weeks if needed).
• Regular Schedule (after training):
  • Monday - Thursday:8:00 AM - 8:00 PM CST
  • Friday:8:00 AM - 5:00 PM CST
  • Saturday:9:00 AM - 12:00 PM CST (one Saturday per month)

About the Role

We are seeking motivated and customer-focused Call Center Agents to join our team. You will serve as the first point of contact for callers handling routine inquiries and providing excellent customer service by following standard scripts and procedures. This position is ideal for individuals who are problem solvers strong communicators and enjoy working in a fast-paced call center environment.

Key Responsibilities

• Respond to inbound calls using established scripts and procedures.
• Gather and verify information from callers to resolve inquiries accurately.
• Provide appropriate solutions and escalate complex or non-routine issues to senior representatives.
• Participate in team meetings contributing ideas to improve processes and efficiency.
• Assist with training and supporting newly hired staff as needed.
• Maintain professionalism accuracy and timeliness in all customer interactions.
• Perform other duties as assigned.

Required Skills & Qualifications

• Education:High School Diploma or GED.
• Experience:Minimum of 1 year of customer service experience required.
• Strong verbal communication and active listening skills.
• Consistent time and attendance record.
• Proficient in PC use software applications and keyboarding.
• Ability to follow guidelines and standard operating procedures.
• Positive professional and team-oriented demeanor.
• Strong interpersonal skills with a customer-first mindset.

Why Join Us

• Competitive base pay with bilingual differential.
• Additional earning potential through the Activity-Based Compensation (ABC) program.
• Structured training program to set you up for success.
• Opportunity to build customer service skills in a supportive environment.
• Stable full-time role with consistent hours.