Specialist Customer Service
Specialist Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
- The incumbent will be supporting the Customer Service team in Order Processing related matters on 1-year contract basis.
General Responsibilities
Receive and handle inbound customer orders queries and complaints (via hotline). Document and record customer details queries and complaints
Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
Resolve customer queries/complaints as per standard operating procedures and channel to the respective operations team for immediate resolution
Provide feedback to supervisor on improvement areas based on customer/client issues
Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in the system
Maintain up-to-date information on processes products price lists etc.
Liaise with respective operations team for issues follow-up and actions
Establish and maintain good working relationships with clients/customers
Functional Skills and Knowledge
- Demonstrate basic knowledge of customer service principles and practices
- Proven basic knowledge of CRM SAP and call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- High attention to detail follow-through and accuracy
- Proficient in office productivity tools (e.g. Excel Word and PowerPoint)
- Good in local language and ideally in English both written and spoken
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Able to handle highly sensitive and confidential information with integrity
Education
- Minimum Diploma or Degree in any field.
- Minimum 1-2 years relevant working experience preferably in Healthcare industry.
Required Experience:
Unclear Seniority
Employment Type
Full Time
