SM - IT Infrastructure, Operation Integrity and Vendor Management
SM - IT Infrastructure, Operation Integrity and Vendor Management
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Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Strategy:
- Manage track and monitor of all PLAI system performances
- Investigate monitor find the root cause of all PLAI system issues and ensure implementation of the fix(strategic and tactical) timely to prevent such issues happen in the future
- Manage and ensure problem management process are effectively implemented
- Work with incident manager to ensure an effective incident management execution. Continuously monitor the overall incident management portfolio for a better outcome
- Manage the effective implementation of IT policies and procedures to reduce risks from internal or external threats.
- Manage TechM relationship to ensure infrastructure operations incident management helpdesk are delivered to expected service level agreements and KPIs.
- Manage track and monitor Agile Delivery
Delivery:
- Manage management reporting and information for Digital and IT such as Quarterly Business Review Weekly/ monthly management overview
- Support Chief Digital and Transformation Officer to manage overall Digital and IT team
Risk Management:
- Manage and review Strategic Initiatives implementation align with IT policies and procedures to reduce risks from internal or external threats.
People:
- Support smooth transition to new COE tribe structures.
- Promote people excellence through the people development and continual learning to build a strong local resource pool of digital and IT talents
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Employment Type
Full-Time
