Contract Helpdesk / IT Systems Engineer
Contract Helpdesk / IT Systems Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a 3 month contract on-site role based in AustinTX with offices in Central Austin.
Were looking for a polished service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch high-reliability support for our executive team.
Youll be responsible for ensuring a seamless experience across devices AV systems collaboration tools and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch youll be the local face of ITproactive calm under pressure and committed to operational excellence.
This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace Jamf Okta Zoom) with the finesse required to support C-suite leaders and sensitive environments. Were a mission-driven company operating in a HIPAA-regulated space so attention to detail and discretion are essential.
What Youll Do
- Administer and support Google Workspace Zoom Slack and other core SaaS tools including user provisioning and access management.
- Deliver in-person support at our Austin office resolving hardware software and connectivity issues with professionalism and empathy.
- Provide executive-level support ensuring devices meetings travel tech and day-to-day systems are reliable secure and responsive.
- Set up configure and maintain employee laptops (primarily macOS) ensuring compliance through tools like Jamf or similar MDM platforms.
- Support and maintain AV systems and Zoom Rooms for hybrid meetings events and executive communications.
- Manage onboarding and offboarding tasks including equipment provisioning account setup and welcome orientation.
- Triage and resolve IT tickets via help desk systems Slack Zoom and emailprioritizing clarity speed and accountability.
- Collaborate with IT and Security on automation process improvements and internal documentation to enhance the employee tech experience.
- Ensure all support activities comply with HIPAA SOC 2 HITRUST and internal security standards.
What Were Looking For
- 35 years of experience in IT systems support preferably in a SaaS or fast-paced hybrid environment.
- Strong knowledge of macOS and Apple hardware troubleshooting.
- Experience with Google Workspace Zoom and cloud-based collaboration tools.
- Hands-on experience supporting AV equipment and Zoom Room configurations.
- Familiarity with Jamf or other Apple device management tools.
- Impeccable customer service and communication skillsespecially when working with senior leaders.
- Strong organizational and prioritization abilities; able to work independently with minimal supervision.
- Clear understanding of IT operations within security-conscious environments (HIPAA SOC 2 HITRUST).
Bonus Points For
- Experience with Okta Auth0 or other identity platforms.
- Familiarity with AWS infrastructure or other cloud admin responsibilities.
- Hands-on knowledge of Jira and Confluence.
- Scripting or automation experience (e.g. Bash Python or AppleScript).
- Exposure to endpoint detection compliance tooling and IT auditing best practices.
#ZR
#LI-JC1
Employment Type
Contract
