Bilingual Temporary Outreach Coordinator - With Benefits!

Fullerton, CA - USA

Monthly Salary: Not Disclosed

Posted on: 24-08-2025

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers. This role serves as the first point of contact for families starting services ensuring timely communication accurate documentation and seamless coordination with Regional Center staff. The Outreach Coordinator tracks referrals ensures provider applications and agency care plans are complete and collaborates with Community Partnerships and Operations teams to deliver a high-quality experience.

Primary Responsibilities

Coordinate services for new consumers referred by Regional Centers.
Serve as the first line of communication for families addressing questions and concerns promptly.
Maintain relationships with Regional Centers and ensure timely updates on referrals.
Conduct intake processes through phone email text or virtual meetings.
Track referral progress and document communication in Salesforce.
Assist families with provider applications onboarding and troubleshooting issues.
Follow up with families and providers to ensure a smooth service initiation process.
Work closely with Operations and Community Partnerships teams to align consumer needs with agency services.

This is a hybrid position working out of the Riverside office 1x per week.

This is a temporary 90 day position.

WHAT YOU BRING TO THE TABLE:

Must be fluent in Spanish
Experience using Salesforce or a similar CRM platform
Proficiency in basic Excel functions (e.g. data entry filtering sorting)
Comfortable navigating Microsoft Outlook for email and calendar management
Communication - Effectively conveys information ideas and expectations through verbal written and nonverbal methods while actively listening to others.
Customer Service - Delivers responsive respectful and solutions-focused support to meet customer needs and ensure a positive experience.
Organized - Maintains structure keeps track of tasks and deadlines and manages time efficiently to meet goals consistently.
Self-Starter - Takes initiative without needing direction proactively identifies needs or opportunities and follows through independently.
Teamwork - Collaborates effectively with others values diverse perspectives and works toward shared goals with a cooperative mindset.
Identifies and Solves Problems - Recognizes challenges early analyzes root causes and develops effective practical solutions to address them.
Manages Competing Priorities - Effectively balances multiple tasks or deadlines adapts to shifting demands and maintains focus on what matters most.
Emotional Intelligence - Understands and manages ones own emotions and recognizes others emotions to navigate interpersonal situations with empathy and awareness.
Attention to Detail - Produces high-quality accurate work by carefully reviewing and managing the small elements that contribute to overall success.

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email:}
_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$21.84$23.89 USD

Required Experience:

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...