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Responsible for end-to-end operations and maintenance of Singtels SD-WAN platforms including incident management configuration changes security governance and performance reporting. Also contributes to the design and implementation of new platform products and services
Make an impact by:
- Handle regular preventive maintenance on the SD-WAN Platform Operations.
- Support the expansion upgrades and roll-outs of new network and systems infrastructure involving hardware such as routers switches firewalls virtual appliances VNFs network monitoring and management systems.
- Support engineering teams on new product/ feature implementation node deployment and technical support matters.
- Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.
- Analyse SD-WAN platforms performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades etc.
- Prepare statistical reports on network and equipment performance.
- Analysing financial information (e.g. revenues expenditures and cash management) to ensure all operations are within budget.
- Presenting annual budgets to management.
- Vendor negotiation and preparation of cost analysis and justifications.
- Perform SD-WAN platforms performance analysis.
- Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
- Archive prepared reports for future reference of job performance.
- Review financial documents in preparation for the next cycle.
- Negotiation with vendors has led to expenditures within budget and maximized value.
- Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape
Skills for Success:
- A Bachelors degree Electrical / Electronic / Computer Engineering / Computer Science / Information Systems
- 10 years minimum of IP network experience with 3-5 years experience with systems operations DevOps or cloud operations
- Possess expertise with routers and switches installation e.g. Cisco Juniper Mellanox Dell SONiC.
- Posses expertise with Cisco SD-WAN VMware VeloCloud SD-WAN HPE Aruba SilverPeak SD-WAN Fortinet SD-WAN FortiSASE etc.
- Good understanding of Internet routing protocols and technologies including TCP/IP BGP MPLS/VPN.
- Knowledge of routers/switches architecture and software upgrade procedure. Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification
- Knowledge of hypervisors such as eSXI Adva proxmox and KVM.
- Knowledge of kubernetes openstack and other cloud automation tools.
- Good to have PowerBI experience Service Now and reporting tools background
Required Experience:
Contract